Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

CA Ayushi A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Amazing tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Search functionality

What is your favorite aspect of this product?

organize conversation into channels

What do you dislike most about this product?

Managing notification

What recommendations would you give to someone considering this product?

Great product among its peers

Pros

  • Saves Time
  • Unique Features
  • Altruistic
  • Acts with Integrity

Rahul C.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Intutive, Fast and Secure !

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack's intutiveness and integration.

What is your favorite aspect of this product?

Granular Management

What do you dislike most about this product?

More features can be added to increase efficiency.

What recommendations would you give to someone considering this product?

Go for it. Slack is very helpful for organisations as it a team communication software. It's best in the market right now.

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Client Friendly Policies

Milan P.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic, but could use some key fixes

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

One of the things I like the most about slack is you can group your conversations into families. Then you can create calls and notes with those families. This is different than a channel and that slight difference goes a long way.

What is your favorite aspect of this product?

My favorite aspect is the seamlessness between the phone and the desktop applications. The catch up feature on the phone application is so clutch. Super easy to see all the things you missed in one convenient location.

What do you dislike most about this product?

I wish there was a way to change the name of conversations. I have several group convos where only one person is different, so just being able to rename a group conversation to anything would be amazing.

What recommendations would you give to someone considering this product?

If you are using google and Mac products I would highly recommend giving slack a go as it seamlessly integrates with both technology and makes team file sharing significantly improved.

Pros

  • Enables Productivity
  • Reliable
  • Effective Service
  • Caring

Cons

  • Slower Product Innovation
  • Under Delivered

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