What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Ankur K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
useful for daily chats
Likeliness to Recommend
What differentiates Slack from other similar products?
its chat room and private group chts features
What is your favorite aspect of this product?
instant messaging
What do you dislike most about this product?
its security features need more safety
What recommendations would you give to someone considering this product?
yes if you have large client list want a quick solution to daily chats so this is very helpful
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Effective Service
Please tell us why you think this review should be flagged.
Rachel L. C.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
Reliable platform for formal chats and support
Likeliness to Recommend
What differentiates Slack from other similar products?
The intuitive design makes Slack easy to use. Despire having many features, it still looks solid and formal unlike competitor platforms that often look casual.
What is your favorite aspect of this product?
I like Slack because it allows users to form channels where they share information with specific to their projects. I also like the daily threads that gives everyone a chance to share or read what other people think. Slack makes it easy for me to chat with my boss when he is online, unlike sending emails which may go unanswered, and you can never tell whether they read it.
What do you dislike most about this product?
We tend to waste few minutes now and then on Slack chatting with colleagues, especially matters relating to our workplace. Although we keep in touch and find information easily, someone might spend more time on the platform if they are not careful. They also send too many emails notifying you of everything happening on Slack. This tempts you to keep checking Slack
What recommendations would you give to someone considering this product?
Consider limiting the time you spend on Slack in the workplace. You can restrict chats to specific issues and encourage everyone to stick to the relevant topics to avoid diverging into personal discussions in the workplace.
Pros
- Efficient Service
- Client Friendly Policies
- Generous Negotitation
- Transparent
Please tell us why you think this review should be flagged.
Sanjay K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Easy to use, and great results for teamwork
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack gives a lot of features like getting direct notifications from various third-party servers like AWS. This is one of the unique features of Slack.
What is your favorite aspect of this product?
It's known for being a lively workplace tool that brings people together by structuring searchable information into channels.
What do you dislike most about this product?
Slack's pricing is higher compared to its competitors, but it aligns with the software's quality. Additionally, its UI may appear slightly informal.
What recommendations would you give to someone considering this product?
If you want to talk easily with your team and work together smoothly, Slack could be good. But make sure your team is okay with using digital tools before you start using it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
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