Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ankur K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

useful for daily chats

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

its chat room and private group chts features

What is your favorite aspect of this product?

instant messaging

What do you dislike most about this product?

its security features need more safety

What recommendations would you give to someone considering this product?

yes if you have large client list want a quick solution to daily chats so this is very helpful

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

Rachel L. C.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Reliable platform for formal chats and support

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The intuitive design makes Slack easy to use. Despire having many features, it still looks solid and formal unlike competitor platforms that often look casual.

What is your favorite aspect of this product?

I like Slack because it allows users to form channels where they share information with specific to their projects. I also like the daily threads that gives everyone a chance to share or read what other people think. Slack makes it easy for me to chat with my boss when he is online, unlike sending emails which may go unanswered, and you can never tell whether they read it.

What do you dislike most about this product?

We tend to waste few minutes now and then on Slack chatting with colleagues, especially matters relating to our workplace. Although we keep in touch and find information easily, someone might spend more time on the platform if they are not careful. They also send too many emails notifying you of everything happening on Slack. This tempts you to keep checking Slack

What recommendations would you give to someone considering this product?

Consider limiting the time you spend on Slack in the workplace. You can restrict chats to specific issues and encourage everyone to stick to the relevant topics to avoid diverging into personal discussions in the workplace.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Generous Negotitation
  • Transparent

Sanjay K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Easy to use, and great results for teamwork

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack gives a lot of features like getting direct notifications from various third-party servers like AWS. This is one of the unique features of Slack.

What is your favorite aspect of this product?

It's known for being a lively workplace tool that brings people together by structuring searchable information into channels.

What do you dislike most about this product?

Slack's pricing is higher compared to its competitors, but it aligns with the software's quality. Additionally, its UI may appear slightly informal.

What recommendations would you give to someone considering this product?

If you want to talk easily with your team and work together smoothly, Slack could be good. But make sure your team is okay with using digital tools before you start using it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

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