Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

İbrahim Hilmi D.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great Messaging Tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I think Slack's design first and foremost is really amazing compared to other boring apps.

What is your favorite aspect of this product?

I like especially when I can integrate this tool with Google Sheets and Google Docs.

What do you dislike most about this product?

I do not like the mentioning function in group chats, it does not necessarily work good.

What recommendations would you give to someone considering this product?

I like to recommend them to use this tool for smaller groups, it's a lot better.

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Alhashir M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Good for collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Channels can be created for communication. Each channel can be dedicated to discuss or communicate on a single topic/agenda

What is your favorite aspect of this product?

Multiple channels can be created and each can be used of a dedicated communication. This helps to keep segregated discussions as per topic to a particular channel. It helps users to search for a related query in a single channel. Multiple slack user profiles can be managed from a single slack application

What do you dislike most about this product?

Requires external video conferencing application

What recommendations would you give to someone considering this product?

Great tool, go to it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Dogan C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great for Business Messaging

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The sleek design makes this tool very very cool to be employed at workplace.

What is your favorite aspect of this product?

I like unfolding links in the chats, it saves a lot of time.

What do you dislike most about this product?

I do not like the search function because it is really complicated.

What recommendations would you give to someone considering this product?

I would recommend them to use this tool with Google connectors, it makes work life easier.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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