What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Rimsha K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
We are more productive with Slack.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's knowledge sharing capabilities, sets it apart from similar software products. As a company, conversation history on Slack channels have become a reliable hub of expertise, experiences and ideas from which, we continuously generate valuable knowledge and information to execute present day work projects and achieve operational productivity across teams and departments within my company.
What is your favorite aspect of this product?
Slack channels are the most important part of the Slack experience for me. Within my company, channels connect employees with the right information and conversations necessary for them , to be efficient in the course of their work.
What do you dislike most about this product?
I will like to see Slack gives user like myself advanced customization options to prioritize notifications from specific Channels, as against mass notification from every Slack channel I am a member of.
What recommendations would you give to someone considering this product?
I am of the opinion that Slack is an important tool to consider for groups , teams and entire organizations.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
Molly v.
- Role: Operations
- Industry: Biotechnology
- Involvement: End User of Application
Submitted May 2024
I couldn't function without slack!
Likeliness to Recommend
What differentiates Slack from other similar products?
It's way better - Teams is horrendous and not user friendly! Slack is easy, fast, and collaborative. It improves the ability to get work done immensely.
What is your favorite aspect of this product?
The way it looks and works just makes sense to my brain!
What do you dislike most about this product?
The only thing I dislike is when you took away the compose button, but it;'s back so I am happy!
What recommendations would you give to someone considering this product?
Just do it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
William H.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Unmatched centralized messaging.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slacks centralized messaging design, and its plethora of integration capabilities, sets it apart from any other messaging software, that I have encountered . Being able to automate small, workflow processes on Slack adds a lot to my productivity levels at work.
What is your favorite aspect of this product?
Slack's intuitive user interface makes it exceptionally smooth and easy to use on different platforms . Be it on desktop , mobile or on web browser. Using a communication software which most employees can learn to use within a day , really makes Slack a standout tool.
What do you dislike most about this product?
Occasionally, I experience lags in refreshing messages on Slack , especially on the desktop version. This has been very disruptive to my flow of communication , especially when it happens during active work hours.
What recommendations would you give to someone considering this product?
For technology teams like ours, I am of the opinion that Slack is a tool to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
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