Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Yunus Emre T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Easy to create specific purpose network

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The specific topic oriented channels that can be created

What is your favorite aspect of this product?

To be able to create different targeted channels easily

What do you dislike most about this product?

The interface could be faster

What recommendations would you give to someone considering this product?

I would strongly recommend to use it for groups who has different kinds of tasks and topics to discuss

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Manmohit S.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Quick response and features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to use

What is your favorite aspect of this product?

Quick response and features

What do you dislike most about this product?

Nothing so fat

What recommendations would you give to someone considering this product?

Definitely use this tool for quick connections

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Shivangi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Amazing product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack stands out because it's really good at bringing teams together..

What is your favorite aspect of this product?

It is very versatile.

What do you dislike most about this product?

The notification tone.

What recommendations would you give to someone considering this product?

Overall it's a great product, easy to use and connect with your team

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Effective Service

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