Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Raul M.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Resourceful tool for a remote environment

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Very effective and ease to use in your day to day. Great tool for sharing documents, videos, audios and helpful for remote teams.

What is your favorite aspect of this product?

The easy way of sharing docs and ping your favourite ones

What do you dislike most about this product?

Maybe you could be overwhelmed for the number of different groups and the way they are listed in just a single column

What recommendations would you give to someone considering this product?

I recommend this product, mainly if you work remotely or with different departments, countries and projects.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Helps Innovate

Brenda E.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Very disappointed in this product.

Likeliness to Recommend

1 /10

What differentiates Slack from other similar products?

Very poor product. Not user-friendly.

What is your favorite aspect of this product?

I couldn’t find anything I liked about this product. it was very hard to navigate.

What do you dislike most about this product?

The screens were not set up well. It was hard to tell where you were and very hard to get anywhere. Not user-friendly. Hated using it.

What recommendations would you give to someone considering this product?

Just go right past it and look for something else that’s more user-friendly.

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Performance Enhancing

Tanveer A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

The Best Collaboration Tool - Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to use

What is your favorite aspect of this product?

Externals can be invited

What do you dislike most about this product?

Notifications can be enhanced

What recommendations would you give to someone considering this product?

Go for it, worth for enhancing communication within the team

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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