Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Steven X.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Easy use, work reliable, have all feature we need

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

clean friendly interface

What is your favorite aspect of this product?

it can record the communication

What do you dislike most about this product?

when I attach .bat file in chat channel with another user, it attach file but also shows whole content in the .bat file on the message screen. Sometimes the bat file has sensitive information in it. I

What recommendations would you give to someone considering this product?

don't show .bat file content after attach

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Cons

  • Security Frustrates

Sean W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Good service, will stay if no more crazy AI policy

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Not much although most people on our team have used slack before joining

What is your favorite aspect of this product?

Ease of use + ability to collab with other organizations

What do you dislike most about this product?

They were going to scrape user data to train their AI models - we will switch to a more pricey-focused vendor if they try that again. Other than that, I think its a good service.

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Security Frustrates

Denis W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great Product To Use In A Collaborative Team

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The biggest difference is the ease of integration with many tools

What is your favorite aspect of this product?

Instant Messaging among team members and instant notifications

What do you dislike most about this product?

I have used Slack for a couple of years now since I work in an Agile work environment and no product comes closer to this product.

What recommendations would you give to someone considering this product?

For anyone considering this product who especially deals with a collaborative team, I will fully endorse this product

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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