Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Brenda E.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Very disappointed in this product.

Likeliness to Recommend

1 /10

What differentiates Slack from other similar products?

Very poor product. Not user-friendly.

What is your favorite aspect of this product?

I couldn’t find anything I liked about this product. it was very hard to navigate.

What do you dislike most about this product?

The screens were not set up well. It was hard to tell where you were and very hard to get anywhere. Not user-friendly. Hated using it.

What recommendations would you give to someone considering this product?

Just go right past it and look for something else that’s more user-friendly.

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Performance Enhancing

Will B.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Slack is Fantastic

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We can configure DLP to automatically block sensitive information from being shared accidentally. Think about it - no more panicking if someone accidentally tries to paste a customer list in a public channel.

What is your favorite aspect of this product?

Data Loss Prevention (DLP).

What do you dislike most about this product?

Now, no software is perfect. Slack's search functionality can be a bit wonky at times.

What recommendations would you give to someone considering this product?

Slack is a fantastic tool for secure and efficient communication.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Acts with Integrity

Mohd Danish A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Tool to collaborate with Client

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

We can people availability, local time and Location of person.

What is your favorite aspect of this product?

Channels, search, advance search and tracking document

What do you dislike most about this product?

There is nothing which i dislike its a professional tool for collaboration

What recommendations would you give to someone considering this product?

Great tool for real time communication

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Helps Innovate

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