Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Phil S.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Streamlined Workflows

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers something truly special: bringing everyone under one digital roof

What is your favorite aspect of this product?

We've set up dedicated channels for everything – brainstorming conservation campaigns, sharing industry news, even a casual work channel

What do you dislike most about this product?

It's easy to get information overload.

What recommendations would you give to someone considering this product?

Just make sure you establish clear channel guidelines and encourage your team to utilize features like "Do Not disturb" to stay focused.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

Peter K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great application!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Nothing differentiates

What is your favorite aspect of this product?

Simplicity and compatibility

What do you dislike most about this product?

It has soo many modules

What recommendations would you give to someone considering this product?

I'll recommend them to use if they want to collaborate

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bob D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great and efficient platform

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is our company private email - its a very unique platform

What is your favorite aspect of this product?

Slack provides company privacy for email and sensitive documents

What do you dislike most about this product?

There is nothing I dislike about Slack - everyone at the Leverage Agency loves it

What recommendations would you give to someone considering this product?

I would highly recommend Slack to anyone in the sales industry

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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