Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Raul M.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Resourceful tool for a remote environment

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Very effective and ease to use in your day to day. Great tool for sharing documents, videos, audios and helpful for remote teams.

What is your favorite aspect of this product?

The easy way of sharing docs and ping your favourite ones

What do you dislike most about this product?

Maybe you could be overwhelmed for the number of different groups and the way they are listed in just a single column

What recommendations would you give to someone considering this product?

I recommend this product, mainly if you work remotely or with different departments, countries and projects.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2024

a product not well known among org

Likeliness to Recommend

6 /10

Pros

  • Inspires Innovation
  • Saves Time
  • Transparent
  • Includes Product Enhancements

Cons

  • Less Reliable
  • Under Delivered

John M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Slack is easy to use and I'd highly recommend it

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack boast a greater number of integrations, flexibility, collaboration superior bots for automations and slightly better usability compared to other products

What is your favorite aspect of this product?

Slack makes use of eye-catching typefaces, lively colours, responsive themes and an intuitive user interface. They also have practical fractures

What do you dislike most about this product?

Distraction slack is a great product and has a lot of benefits but it can encourage people to be constantly distracted and feel like they are Always on a call

What recommendations would you give to someone considering this product?

Slack allows scheduling meeting with partner You can easily add slack messages to Google sheets You can sync your calendar status with your Google calendar

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

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