Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Iana K.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Amazing Product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to implement and easy to use.

What is your favorite aspect of this product?

Slack has way more functionality, Easy to implement and easy to use. Users are more happy

What do you dislike most about this product?

nothing, easy to use daily

What recommendations would you give to someone considering this product?

definitely buy it

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Jordan P.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Effective and fast paced communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack's simplistic design sets it apart from its peers. Despite the avalanche of features available within Slack, it has the design of a simple chat tool , which the average person can learn to use almost immediately. Slacks overall learning curve is reasonable and its most important features are just a click away and easy to use.

What is your favorite aspect of this product?

Third party integrations are one of the most alluring part of my Slack experience. At the moment,, Slack is seamlessly integrated with all major softwares I use at work and this has enabled me perform.a lot of actions on the integrated third party softwares, right from within my Slack interface.

What do you dislike most about this product?

Slack consumes a lot of system resources. This is the only point of little dissatisfaction I can point to.

What recommendations would you give to someone considering this product?

Slack powers cross team and departmental communication / collaboration at my workplace. I believe without Slack, our internal communication will be lopsided and slow. .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

İbrahim Hilmi D.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Great Messaging Tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I think Slack's design first and foremost is really amazing compared to other boring apps.

What is your favorite aspect of this product?

I like especially when I can integrate this tool with Google Sheets and Google Docs.

What do you dislike most about this product?

I do not like the mentioning function in group chats, it does not necessarily work good.

What recommendations would you give to someone considering this product?

I like to recommend them to use this tool for smaller groups, it's a lot better.

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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