What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Engin A.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2024
Unique Perception
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is simply by its perception very much unique compared to widespread messaging apps.
What is your favorite aspect of this product?
I like the ultimate and colorful design of this tool which gives me a reason to use it more and more.
What do you dislike most about this product?
I do not like being guest account here, the abilities are so limited.
What recommendations would you give to someone considering this product?
I would recommend them to learn this tool as quick as possible.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Natalia E.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted May 2024
Love the Features. All in One tool for businesses
Likeliness to Recommend
What differentiates Slack from other similar products?
It has other integrations with other platforms to make all the processes straightforward
What is your favorite aspect of this product?
How easy is to implement
What do you dislike most about this product?
There is nothing I don't like
What recommendations would you give to someone considering this product?
Start using is now!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Karlijn v.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2024
User friendly communication tool!
Likeliness to Recommend
What differentiates Slack from other similar products?
Voice notes and the emoticons.
What is your favorite aspect of this product?
Also the voice notes and emoticons
What do you dislike most about this product?
You have to restart it quite frequently
What recommendations would you give to someone considering this product?
Definitely buy it!
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Fair
Please tell us why you think this review should be flagged.
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