Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Engin A.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Unique Perception

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is simply by its perception very much unique compared to widespread messaging apps.

What is your favorite aspect of this product?

I like the ultimate and colorful design of this tool which gives me a reason to use it more and more.

What do you dislike most about this product?

I do not like being guest account here, the abilities are so limited.

What recommendations would you give to someone considering this product?

I would recommend them to learn this tool as quick as possible.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Natalia E.

  • Role: C-Level
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Love the Features. All in One tool for businesses

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It has other integrations with other platforms to make all the processes straightforward

What is your favorite aspect of this product?

How easy is to implement

What do you dislike most about this product?

There is nothing I don't like

What recommendations would you give to someone considering this product?

Start using is now!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karlijn v.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

User friendly communication tool!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Voice notes and the emoticons.

What is your favorite aspect of this product?

Also the voice notes and emoticons

What do you dislike most about this product?

You have to restart it quite frequently

What recommendations would you give to someone considering this product?

Definitely buy it!

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Fair

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