Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Agnes V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Professional Tool for Team-based Work

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its Interface is intuitive and professional-looking compared to other apps. Unlike its peers, you can make all necessary customisations at implementation (Makes it more tailored for your team's needs).

What is your favorite aspect of this product?

Ease to share and collaborate on documents in real time. Drag & drop functionality for file uploads which everyone in my team is already comfortable with.

What do you dislike most about this product?

Up to this point, I feel at home with Slack.

What recommendations would you give to someone considering this product?

Especially to Teams seeking to communicate and collaborate more effectively and efficiently, definitely go for it and thank me later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kate P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Cost-effective Communication Hub

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

This is the more cost-effective option

What is your favorite aspect of this product?

It has a casual work environment

What do you dislike most about this product?

It doesn't offer native project management features like task assignment, deadlines, or progress tracking.

What recommendations would you give to someone considering this product?

Slack is an excellent communication hub for teams that value flexibility, real-time interaction, and a casual work environment. The free tier allows you to test the core functionalities and see if Slack suits your team's dynamic. This is a great way to experiment before committing to a paid plan.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Divya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Awesome Slack with great user experience

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is the best internal communication tool when compared to others. Instant messaging, integration, bots everything is super cool to use.

What is your favorite aspect of this product?

Setting up bots, Integration and the coolest custom emojis

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

Super cool internal communication tool one can purchase without any second thought.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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