Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jasrah ..

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great for communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself from other similar products with its highly intuitive user interface, extensive integration options with various third-party apps, and robust search functionality. It also offers customizable notifications and channels that enhance team collaboration and streamline communication in a user-friendly and efficient way.

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive integration options with third-party apps. This feature streamlines workflows by allowing users to access and manage various tools and services directly within Slack, enhancing overall productivity and efficiency.

What do you dislike most about this product?

What I dislike most about Slack is its limited built-in task management capabilities. While it excels in communication and integrations, it would benefit from more robust native tools for assigning, tracking, and managing tasks without relying on third-party apps.

What recommendations would you give to someone considering this product?

I recommend taking full advantage of Slack’s integrations with third-party apps to enhance your workflow and improve team collaboration. Additionally, set up channels and notifications thoughtfully to avoid information overload and ensure important messages are not missed. If robust task management is essential for your team, consider using Slack alongside dedicated project management tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aamir S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Tanveer A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

The Best Collaboration Tool - Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to use

What is your favorite aspect of this product?

Externals can be invited

What do you dislike most about this product?

Notifications can be enhanced

What recommendations would you give to someone considering this product?

Go for it, worth for enhancing communication within the team

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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