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Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sean W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Good service, will stay if no more crazy AI policy

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Not much although most people on our team have used slack before joining

What is your favorite aspect of this product?

Ease of use + ability to collab with other organizations

What do you dislike most about this product?

They were going to scrape user data to train their AI models - we will switch to a more pricey-focused vendor if they try that again. Other than that, I think its a good service.

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Security Frustrates

Denis W.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great Product To Use In A Collaborative Team

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The biggest difference is the ease of integration with many tools

What is your favorite aspect of this product?

Instant Messaging among team members and instant notifications

What do you dislike most about this product?

I have used Slack for a couple of years now since I work in an Agile work environment and no product comes closer to this product.

What recommendations would you give to someone considering this product?

For anyone considering this product who especially deals with a collaborative team, I will fully endorse this product

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mykhailo K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Robust and intuitive team communication platform

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself with its seamless integrations with various productivity tools, its intuitive and user-friendly interface, and powerful collaboration features such as channels and direct messaging.

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive integration capabilities, allowing seamless connectivity with other tools like Google Drive, Trello, and Jira, which enhances overall productivity and collaboration.

What do you dislike most about this product?

What I dislike most about Slack is its cost, which can be high for larger organizations, and the occasional notification overload that can be distracting.

What recommendations would you give to someone considering this product?

I recommend fully exploring and utilizing Slack's integration capabilities with other productivity tools to streamline your workflow. Additionally, customize your notification settings to manage and reduce distractions effectively.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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