Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Mohd Danish A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Tool to collaborate with Client

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

We can people availability, local time and Location of person.

What is your favorite aspect of this product?

Channels, search, advance search and tracking document

What do you dislike most about this product?

There is nothing which i dislike its a professional tool for collaboration

What recommendations would you give to someone considering this product?

Great tool for real time communication

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Helps Innovate

Will B.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Slack is Fantastic

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We can configure DLP to automatically block sensitive information from being shared accidentally. Think about it - no more panicking if someone accidentally tries to paste a customer list in a public channel.

What is your favorite aspect of this product?

Data Loss Prevention (DLP).

What do you dislike most about this product?

Now, no software is perfect. Slack's search functionality can be a bit wonky at times.

What recommendations would you give to someone considering this product?

Slack is a fantastic tool for secure and efficient communication.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Acts with Integrity

Steven X.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Easy use, work reliable, have all feature we need

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

clean friendly interface

What is your favorite aspect of this product?

it can record the communication

What do you dislike most about this product?

when I attach .bat file in chat channel with another user, it attach file but also shows whole content in the .bat file on the message screen. Sometimes the bat file has sensitive information in it. I

What recommendations would you give to someone considering this product?

don't show .bat file content after attach

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Cons

  • Security Frustrates

Most Popular Slack Comparisons