Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Rahul C.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Cool Product !

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

In utility and Business value, No one comes near Slack.

What is your favorite aspect of this product?

Variety of Integrations it provide.

What do you dislike most about this product?

No major dislikes. But pricing might be an issue for some users.

What recommendations would you give to someone considering this product?

Go for it. I liked this a lot. Cool product with immense business value. But look at the pricing, might be expensive for some users.

Pros

  • Performance Enhancing
  • Efficient Service
  • Fair
  • Friendly Negotiation

Harshil G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Great product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its groups are great with private channels and seamless ui

What is your favorite aspect of this product?

Little to no lag

What do you dislike most about this product?

It's huddle and screen share can be improved

What recommendations would you give to someone considering this product?

Minimal ui with easily accessible features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Phil S.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Streamlined Workflows

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers something truly special: bringing everyone under one digital roof

What is your favorite aspect of this product?

We've set up dedicated channels for everything – brainstorming conservation campaigns, sharing industry news, even a casual work channel

What do you dislike most about this product?

It's easy to get information overload.

What recommendations would you give to someone considering this product?

Just make sure you establish clear channel guidelines and encourage your team to utilize features like "Do Not disturb" to stay focused.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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