Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Aliaksei H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

The Communication Hub You Already Love

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

You can connect Slack to all sorts of other tools you use, like Userpilot (see, it comes full circle!), GitHub, and Google Drive.

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Be strategic with your channels and mute notifications for less important ones.

Pros

  • Continually Improving Product
  • Efficient Service
  • Client Friendly Policies
  • Fair

Sydney O.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

My favorite daily product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is an incredibly user friendly product. I have only ever used Slack for team communication and collaboration, so I don't have too much to say about what differentiates this product from competitors.

What is your favorite aspect of this product?

Individual Time Zone Display Status updates & DND functionality Integration with other productivity tools such as Google Suite Ability to create private + public channels Ability to organize channels and individual chats Ability to bookmark important documents or messages for easy viewing

What do you dislike most about this product?

Audio / Video Component

What recommendations would you give to someone considering this product?

Slack is great for all business sizes. It's a cutting edge product that is constantly improving functionality. I'd recommend this product to anyone looking for an internal collaboration tool.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Utku A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack allows for a high degree of customization, with options to create custom workflows, automations, and integrations using APIs and third-party apps. This flexibility enables teams to tailor Slack to their specific needs and preferences.

What is your favorite aspect of this product?

It serves as a centralized hub for communication, collaboration, and productivity, offering a wide range of features that cater to diverse team needs. Whether it's real-time messaging, file sharing, project management, or integration with other tools and services, Slack provides a comprehensive platform that helps teams work more efficiently and effectively.

What do you dislike most about this product?

Another point of criticism is its pricing model, especially for larger teams or organizations. While Slack offers a free version with limited features, access to advanced functionalities requires a paid subscription. For some users, the cost of upgrading to access these features may be prohibitive, especially when compared to competing platforms with similar capabilities.

What recommendations would you give to someone considering this product?

Invest time in onboarding and training your team members to ensure they understand how to use Slack effectively. Provide guidance on best practices, etiquette, and how Slack fits into existing workflows.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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