Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jeff W.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Five star business instant messaging platform

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is the most robust business instant messaging platform that can create multicommunication channels in one place.

What is your favorite aspect of this product?

I give kudos to the fact that Slack integrates with nearly any software available, thus it advances capabilities. Instant messaging and live chatting are among the best things about this tool.

What do you dislike most about this product?

I used to face issues while communicating via video calls, but now it is easy since we integrated Slack with GoToMeeting.

What recommendations would you give to someone considering this product?

Slack is a basic tool that every business person need to have to eradicate human movement in organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrick S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Stable conversations for employees.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack will always be the best option to consider, far exceeding all the competition. One of the main differences is that it provides a very easy to configure system, it allows you to create chat channels and configure the members without the need to carry out a complex process compared to other platforms that require more specific knowledge to configure them. In addition, it offers a better notifications service, capable of alerting about any movement in any chat channel, while other softwares such as Microsoft Teams take a long time to send the corresponding notifications for each action in the chat channels.

What is your favorite aspect of this product?

One of the things that I must highlight in a positive way about Slack is that it has a very fluid system when it comes to making long conversations, it allows you to send messages immediately and the receptivity of each message is incredible, all members receive messages at the instantly without any delay. I also love the way I can create public or private channels, or send direct messages to specific people, this has allowed me to have a more diversified communication, and it has also allowed me to have different conversations with each person. Sending images and documents is also excellent, very fast.

What do you dislike most about this product?

The search system is the main problem in Slack. When we started using Slack, the search system worked very well because it found all the words we typed, immediately, however, we have used Slack for a long time and the effectiveness of the search system is no longer the same. Now the searches are more limited, it only finds more recent results for the words that I type in the search engine, omitting the oldest results and causing my search to be not as precise.

What recommendations would you give to someone considering this product?

Slack is the best option to consider for those companies that need a general communication mechanism and for work teams, its effectiveness in communicating to all employees is incredible and allows them to have an interaction in the short, medium and long term. Slack is very easy to use, its UI is very comfortable and allows conversations to have unbeatable comfort. I highly recommend it for any company, I love Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Muskkan D.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy to use and creative UI

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Innovative

What is your favorite aspect of this product?

Creative UI

What do you dislike most about this product?

Confusing hierarchy

What recommendations would you give to someone considering this product?

Keep your channels organized

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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