Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 88

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Bikash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Virtual Team Communication App

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack allows us to create customized communication channels for various work-related discussions.

What is your favorite aspect of this product?

I do not have to write long emails any more as our team has adapted Slack for internal communication.

What do you dislike most about this product?

Its desktop app loads too slow and gets unresponsive from time to time.

What recommendations would you give to someone considering this product?

Those who are a virtual working team can surely try Slack for fast and effective team communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mike J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2020

Easy to use w simple interface. Great mobile app!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is streamlined and simplified when compared to other products. Being able to have multiple chats and boards makes it easy to collaborate on many projects at the same time.

What is your favorite aspect of this product?

The mobile app works flawlessly and the notifications are just right.

What do you dislike most about this product?

I don't really dislike anything other than I wish they would have more workflow features like monday.com

What recommendations would you give to someone considering this product?

If you're on a budget and want a great chat product that's easy to use - slack is your go-to. We upgraded to this after using Google chat for years. It's much more business oriented and easier to keep track of chats with different teams in your organization.

Pros

  • Efficient Service
  • Respectful
  • Reliable
  • Performance Enhancing

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