What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Bikash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Virtual Team Communication App
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows us to create customized communication channels for various work-related discussions.
What is your favorite aspect of this product?
I do not have to write long emails any more as our team has adapted Slack for internal communication.
What do you dislike most about this product?
Its desktop app loads too slow and gets unresponsive from time to time.
What recommendations would you give to someone considering this product?
Those who are a virtual working team can surely try Slack for fast and effective team communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mike J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Easy to use w simple interface. Great mobile app!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is streamlined and simplified when compared to other products. Being able to have multiple chats and boards makes it easy to collaborate on many projects at the same time.
What is your favorite aspect of this product?
The mobile app works flawlessly and the notifications are just right.
What do you dislike most about this product?
I don't really dislike anything other than I wish they would have more workflow features like monday.com
What recommendations would you give to someone considering this product?
If you're on a budget and want a great chat product that's easy to use - slack is your go-to. We upgraded to this after using Google chat for years. It's much more business oriented and easier to keep track of chats with different teams in your organization.
Pros
- Efficient Service
- Respectful
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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