Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Divya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Awesome Slack with great user experience

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is the best internal communication tool when compared to others. Instant messaging, integration, bots everything is super cool to use.

What is your favorite aspect of this product?

Setting up bots, Integration and the coolest custom emojis

What do you dislike most about this product?

Nothing as of now.

What recommendations would you give to someone considering this product?

Super cool internal communication tool one can purchase without any second thought.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Archana V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Slack has made it possible to track projects

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It can create private channel for private conversation and everything is so easy to find. Big communities do operate their task through it as it's so much reliable.

What is your favorite aspect of this product?

I can able to send emoji ,GIF here and I can set my availability here. The main part of this is their is channel for each different topic and there is a kanban board from where i can track my existing project.

What do you dislike most about this product?

Irrelevant notification here is so annoying and using it with a large community is a mess.. But it's also possible to customize that setting.

What recommendations would you give to someone considering this product?

Slack has helped to work in a joyful environment and it's accessibly is in the top level that's why i highly recommend this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Great tool for team collaboration

Likeliness to Recommend

9 /10

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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