What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Ashton H.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2024
SLACK: YOUR NEW SOCIAL COMMUNICATION FRIEND
Likeliness to Recommend
What differentiates Slack from other similar products?
Its file-sharing option is so easy to use. One can share any file or document through any platform.
What is your favorite aspect of this product?
I can easily organize channels. This helps me find my important channel easily. Thud it saves my time greatly.
What do you dislike most about this product?
It always hampers you to come back to it, even if you are off work. This is so disturbing.
What recommendations would you give to someone considering this product?
No doubt it completes all your desires. It gives you what you want from it. I would greatly recommend everyone to use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Agnes V.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2024
Professional Tool for Team-based Work
Likeliness to Recommend
What differentiates Slack from other similar products?
Its Interface is intuitive and professional-looking compared to other apps. Unlike its peers, you can make all necessary customisations at implementation (Makes it more tailored for your team's needs).
What is your favorite aspect of this product?
Ease to share and collaborate on documents in real time. Drag & drop functionality for file uploads which everyone in my team is already comfortable with.
What do you dislike most about this product?
Up to this point, I feel at home with Slack.
What recommendations would you give to someone considering this product?
Especially to Teams seeking to communicate and collaborate more effectively and efficiently, definitely go for it and thank me later.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kate P.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
Cost-effective Communication Hub
Likeliness to Recommend
What differentiates Slack from other similar products?
This is the more cost-effective option
What is your favorite aspect of this product?
It has a casual work environment
What do you dislike most about this product?
It doesn't offer native project management features like task assignment, deadlines, or progress tracking.
What recommendations would you give to someone considering this product?
Slack is an excellent communication hub for teams that value flexibility, real-time interaction, and a casual work environment. The free tier allows you to test the core functionalities and see if Slack suits your team's dynamic. This is a great way to experiment before committing to a paid plan.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
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