Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Brittany N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

My Slack overview

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is way too unique on my end that it offers tons of functionality. It integrated with more than 500 software in our system.

What is your favorite aspect of this product?

Advancement of internal communications is what I like most about Slack. Ease of implementation without third-party consultants intervention.

What do you dislike most about this product?

No issues detected so far on my end, hoping it will maintain great results.

What recommendations would you give to someone considering this product?

Integrate it with all the software they have to advance its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wendy K.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Slack: Robust team collaboration program

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack integrates with almost every program unlike other related software.

What is your favorite aspect of this product?

Integration of Slack with Wrike makes it easy to track progress of projects while advancing team collaboration. Internal communications has been at top notch with Slack.

What do you dislike most about this product?

The vendor customer support has eradicated all errors on my end, i cannot complain.

What recommendations would you give to someone considering this product?

Connect Slack with other programs like Wrike, Box etc to advance its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Brittany N.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Slack for internal communications

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has a super easy to use features than all the other programs. It's cost effective with high ROI.

What is your favorite aspect of this product?

Slack integrates with a wide array of applications that improves its capabilities. I like that Slack enhances instant messaging over the internet.

What do you dislike most about this product?

Do not work in absence of internet connection.

What recommendations would you give to someone considering this product?

Integrate it with Skype for Business or GoToMeeting to enjoy video conferencing to optimal.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation

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