Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Javad Y.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Creating and customizing communication channels

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Nothing found

What recommendations would you give to someone considering this product?

Highly recommended as it is so handy and easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Salih Yasin S.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Insant Messaging Got Serious

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack gives an importance to business messaging and it's really good in terms of perception

What is your favorite aspect of this product?

Mobile app works very very smoothly.

What do you dislike most about this product?

I do not like the newest update because at last version code copy was easier.

What recommendations would you give to someone considering this product?

I would recommend them to get familiar with this tool, if they are not already.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Masika J.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Slack Has Fantastic Features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has been easy to use and reliable.

What is your favorite aspect of this product?

For instant business messaging, Slack has been so effective. I like the affordability of Slack.

What do you dislike most about this product?

No dislikes about Slack.

What recommendations would you give to someone considering this product?

Slack is recommendable.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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