Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Nadia S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Very helpful and keeps innovating

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is very intuitive, easy to use. The new features (lists, automation) are very user friendly and intuitive and very helpful! Loved it!

What is your favorite aspect of this product?

Very easy to implement and to use. New members of the team are integrated right away. We use is daily and it is our main source of communication since we are mostly working remotely.

What do you dislike most about this product?

Before the new features were launched it missed a few features, but now it looks great!

What recommendations would you give to someone considering this product?

Go ahead. Very helpful on communication, task management, internal communication and more.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Riya D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Tool that helps me enhance my collaboration!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

When I use Slack, I notice how it simplifies communication and collaboration. Slack easily integrates with a wide range of tools and services I already use, such as Google Drive, Trello, and GitHub. Its channel-based organization makes keeping my conversations focused and accessible easy, and the search functionality helps me quickly find important information and past discussions.

What is your favorite aspect of this product?

I really appreciate Slack's versatility in communication. I love how I can flawlessly switch between direct messages and group channels, which makes it easy for me to stay organized and on top of different conversations. The integration with other tools also improves my productivity, allowing me to manage tasks and projects without having to bounce between multiple apps. Overall, Slack's ability to smooth communication and collaboration benefits me to a great extent.

What do you dislike most about this product?

So far, I haven't faced any problem.

What recommendations would you give to someone considering this product?

I would say make use of its organizational features such as creating channels for specific projects or topics and using threads to maintain focused conversations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Dilip G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Slack is fantastic software for team projects

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I feel channel based communication in slack is the feature which differentiate slack from others similar software

What is your favorite aspect of this product?

My favourite aspect of the software is Customisable notifications which allow me to prioritise important conversations

What do you dislike most about this product?

There is limited file management in this software compared to dedicated file storage solutions

What recommendations would you give to someone considering this product?

I strongly recommend slack as it provides channel base communication and file sharing. Which save my so much time

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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