Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Alamin I.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Best productivity boosting tool i have found

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its file-sharing option is so easy to use. One can share any file or document through any platform. It's purpose is transparent and to help it's users.

What is your favorite aspect of this product?

I can easily organize channels. This helps me find my important channel easily. Thud it saves my time greatly.

What do you dislike most about this product?

It always hampers you to come back to it, even if you are off work. This is so disturbing.

What recommendations would you give to someone considering this product?

No doubt it completes all your desires. It gives you what you want from it. I would greatly recommend everyone to use it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lars N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

A fast and reliable way to communicate.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack stands out because it facilitates teamwork, allows easy file sharing, and unifies communication across multiple platforms. Its channel-based structure allows our teams to reserve certain areas for projects, and its security features prevent unauthorized users from joining the channel. Plus, organizing meetings and making video calls is easy.

What is your favorite aspect of this product?

Slack provides us with a very good communication platform that we use daily to communicate and collaborate with our teams. No matter where team members are, we can hold meetings, specify crucial details, retain data, and make voice calls. The thread feature keeps the chat from getting too busy and helps us make sure that users can monitor each other's conversations in case something comes up that's important to them.

What do you dislike most about this product?

There's nothing I don't like about Slack, it works well for us.

What recommendations would you give to someone considering this product?

Slack plays a crucial role in fostering collaboration between teams by eliminating email exchanges and allowing us to bring many teams together on a call to tackle complicated problems. Slack facilitates business operations and serves as a collaborative platform for all types of businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dev Jyoti ..

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

An amazing collaboration tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself from other collaboration tools with its user-friendly interface, extensive third-party integrations, and powerful search capabilities. It excels in real-time messaging through organized channels and threaded conversations, and offers robust security.

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive integration capabilities with a wide range of third-party applications. This feature transforms Slack from a simple messaging app into a powerful central hub for all team activities. Integrations with tools like Google Drive, Trello, Zoom, and GitHub streamline workflows, reduce context switching, and enhance productivity by bringing all necessary tools and information into one place.

What do you dislike most about this product?

There is nothing that I can think of.

What recommendations would you give to someone considering this product?

Slack is an amazing tool for collaborative and modern work environments. It is a must have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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