What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Jay M.
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jun 2021
Handy, mobile, detailed all in one.
Likeliness to Recommend
What differentiates Slack from other similar products?
Not sure about other products but it does exactly what I need it to.
What is your favorite aspect of this product?
The ability to customize the visibility of individual teams or employees.
What do you dislike most about this product?
Funnily enough, the look of it seems to be my issue.
What recommendations would you give to someone considering this product?
It takes a bit of getting used to, but once you do, you'll most likely become addicted to using it.
Pros
- Enables Productivity
- Trustworthy
- Saves Time
- Acts with Integrity
Please tell us why you think this review should be flagged.
Maja J.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
Fantastic tool! Would never change it.
Likeliness to Recommend
What differentiates Slack from other similar products?
It's so easy to use, so intuitive, and integrates with practically everything! Our team is all around the world and with Slack, we feel like we're in the same office.
What is your favorite aspect of this product?
Again, the ease of use. Anyone can learn how to use it in under 2 minutes. It's quick and I like how easy it is to set up your preferences and customize it to your way of operating.
What do you dislike most about this product?
I can't find anything I dislike. But my favorite thing ever might be the giphy integration. Hilarious!
What recommendations would you give to someone considering this product?
Don't think about it, just get it. We're using it for over 3 years now and are loving every minute of it!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Nicole L.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Amazing features, easy to use collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
The full feature set
What is your favorite aspect of this product?
The many features - productivity management, channels, status information
What do you dislike most about this product?
Lack of outlook integration
What recommendations would you give to someone considering this product?
Make it standard that the entire company onboard the platform
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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