What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Sarah G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
The best instant messaging app for any business
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack allows you to create channels for specific teams/projects so the same people can stay connected and collaborate together.
What is your favorite aspect of this product?
I like being able to message myself to keep notes and a list of daily things to do.
What do you dislike most about this product?
Sometimes the files will not download properly on the app, so I have to go to the web version to be able to save any documents.
What recommendations would you give to someone considering this product?
It is the easiest tool to use and will make the day to day much easier. Easy to stay connected and organized.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Makes communicating easier & faster. I <3 Slack!
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Helps Innovate
Please tell us why you think this review should be flagged.
Erick C.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2021
Great product but it still needs improving
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack looks like a chat, but its integrations and collaboration tools embedded makes it a real productivity tool, way ahead of its competitors.
What is your favorite aspect of this product?
The way that Slack can connect with tools and softwares like Pipedrive, Trello, Zoom and many other that companies uses in its operation. With this, a great amount of time is saved by staying inside the platform and reducing the time needed to open and checking out these apps.
What do you dislike most about this product?
Unfortunately, back when I used Slack it was really heavy. It was the main cause of our migration to Microsoft Teams because it was kind of common to check out the Windows Task Manager and see Slack alone consuming more than 2GB of RAM.
What recommendations would you give to someone considering this product?
Check out if Slack can integrate with the other applications your company uses.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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