What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Thomas W.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jun 2024
Easy to use and a great way for team communication
Likeliness to Recommend
What differentiates Slack from other similar products?
The features and not being a google or microsoft product. It makes it easy for all users to download and use it
What is your favorite aspect of this product?
Easy onboarding of new team members and the connection with so many other companies
What do you dislike most about this product?
The lack of native integrations with other softwares
What recommendations would you give to someone considering this product?
Try the free version first and then make a decision. Don't jump to a big package right away
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Siva Sanker G.
- Role: Finance
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Jun 2024
easy to integrate
Likeliness to Recommend
What differentiates Slack from other similar products?
iimplementing coding
What is your favorite aspect of this product?
easily customisable
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
it is applicable for small and large projects
Pros
- Reliable
- Inspires Innovation
- Saves Time
- Includes Product Enhancements
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Nutritionist Rangoli J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2024
Good tool to get alerts and escalation for support
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack distinguishes itself through seamless integration with a vast array of third-party apps, fostering a unified workspace where teams can consolidate tools and workflows. Its channel-based organization enhances clarity and collaboration, promoting focused discussions in public or private channels. The platform's intuitive interface, customizable features, and robust search capabilities streamline communication and information retrieval
What is your favorite aspect of this product?
Alerts, escalations, notifications helps us alot in getting right contacts for our support issues
What do you dislike most about this product?
One potential drawback of Slack is its potential for information overload due to constant notifications and messages. Managing notifications effectively can be challenging, leading to distractions and reduced productivity. Additionally, while integrations are powerful, managing multiple integrations and keeping track of permissions and settings can become cumbersome for larger teams.
What recommendations would you give to someone considering this product?
Consider Slack if you value seamless integration of tools, organized communication through channels, and robust collaboration features. Ensure you set clear notification preferences to manage information flow effectively. Explore its customization options to tailor the workspace to your team's needs, and leverage its community for support and best practices.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Security Protects
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