Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Thomas W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use and a great way for team communication

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

The features and not being a google or microsoft product. It makes it easy for all users to download and use it

What is your favorite aspect of this product?

Easy onboarding of new team members and the connection with so many other companies

What do you dislike most about this product?

The lack of native integrations with other softwares

What recommendations would you give to someone considering this product?

Try the free version first and then make a decision. Don't jump to a big package right away

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Siva Sanker G.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

easy to integrate

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

iimplementing coding

What is your favorite aspect of this product?

easily customisable

What do you dislike most about this product?

nothing to dislike

What recommendations would you give to someone considering this product?

it is applicable for small and large projects

Pros

  • Reliable
  • Inspires Innovation
  • Saves Time
  • Includes Product Enhancements

Cons

  • Vendor's Interest First

Nutritionist Rangoli J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Good tool to get alerts and escalation for support

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack distinguishes itself through seamless integration with a vast array of third-party apps, fostering a unified workspace where teams can consolidate tools and workflows. Its channel-based organization enhances clarity and collaboration, promoting focused discussions in public or private channels. The platform's intuitive interface, customizable features, and robust search capabilities streamline communication and information retrieval

What is your favorite aspect of this product?

Alerts, escalations, notifications helps us alot in getting right contacts for our support issues

What do you dislike most about this product?

One potential drawback of Slack is its potential for information overload due to constant notifications and messages. Managing notifications effectively can be challenging, leading to distractions and reduced productivity. Additionally, while integrations are powerful, managing multiple integrations and keeping track of permissions and settings can become cumbersome for larger teams.

What recommendations would you give to someone considering this product?

Consider Slack if you value seamless integration of tools, organized communication through channels, and robust collaboration features. Ensure you set clear notification preferences to manage information flow effectively. Explore its customization options to tailor the workspace to your team's needs, and leverage its community for support and best practices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Security Protects

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