Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Deepanshu R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Good for Startups

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its cost is less and can be open as a web and app both.

What is your favorite aspect of this product?

you can share multiple files in one go without compressing it.

What do you dislike most about this product?

Audio quality is not good has to be improved

What recommendations would you give to someone considering this product?

Don't jump to the subscription model at initial stage

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Megha B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Good For Corporate Sector

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It is very easy to use and cost is less as compared to others.

What is your favorite aspect of this product?

Document size wont compress while sharing it.

What do you dislike most about this product?

You cant share more the than file in one go that's very annoying

What recommendations would you give to someone considering this product?

Use slack as a normal mode after that only for subscription Model

Pros

  • Trustworthy
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Karthick R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use but hard to get old files

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

User-Friendly Interface, Channel-Based Communication, Search Functionality

What is your favorite aspect of this product?

My favorite aspect of Slack is its integration ecosystem. The ability to connect with thousands of third-party apps, from project management tools like Trello and Asana to cloud storage services like Google Drive and Dropbox, really stands out. This makes Slack not just a communication platform, but a central hub where all your tools and workflows can come together seamlessly.

What do you dislike most about this product?

Notification Overload, Complexity in Customization, Cross-Device Synchronization

What recommendations would you give to someone considering this product?

Channel Organization, Set Notification Preferences

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

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