Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Kartik s.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

it is easy to understand ,and good video sharing

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It provides user friendly interface and integrates with tools like Google Drive, Trello, GitHub.

What is your favorite aspect of this product?

Slack's ability to seamlessly connect with a wide range of third-party applications and services enhances productivity by allowing users to centralize their workflow

What do you dislike most about this product?

One of the most commonly cited drawbacks of Slack is its notification management. While Slack offers customizable notification settings, the sheer volume of messages in active channels can sometimes be overwhelming.

What recommendations would you give to someone considering this product?

it is a good product to use and to implement for a firm for seamless communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Caring
  • Less Generous
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2024

Easy to integrate with jam software

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

Aditya D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Interactive UI with integrated AI. Impressive!!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its integrated Magic AI and its integration with ITSM and Outlook is impressive.

What is your favorite aspect of this product?

Honestly the integrated Magin AI is the best part of this,

What do you dislike most about this product?

Nothing to dislike about this product so far. Highly recommended.

What recommendations would you give to someone considering this product?

If you are looking for single solution for ITSM Management along with Chat Box and Integrated AI. Give it a try.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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