Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Gouthami K.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Best And Essential Communication Tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack stands out from other similar products with its great interface and powerful collaboration capabilities. Additionally, it offers advanced search functionality and personalized notifications, making it unique.

What is your favorite aspect of this product?

My favorite aspect of Slack is its user interface, which is user-friendly, making navigation efficient and communication smooth.

What do you dislike most about this product?

The one thing that I dislike the most is its occasional overload of notifications when participating in large teams.

What recommendations would you give to someone considering this product?

I recommend that someone new considering this product explore its features to ensure they align with their business goals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vinesh R.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Its strengths lie in its user-friendly design

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The slack channels

What is your favorite aspect of this product?

Ability to tag the people and emojis

What do you dislike most about this product?

Not applicable..

What recommendations would you give to someone considering this product?

Explore the mobile apps. It works wonder

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wilmer R.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use, great price, excellent product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Very friendly app

What is your favorite aspect of this product?

Communications channels

What do you dislike most about this product?

Some collab integrations

What recommendations would you give to someone considering this product?

Hire it it totally worths

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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