What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Yeni O.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Jul 2024
I just work smarter with Slack.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack recently introduced artificial intelligence ( AI ) into my Slack experience and I believe this keeps it paces ahead of similar software products. With Slack AI, I am able to summarize message threads, find specific conversations within message threads faster, get a daily recap of all messages I missed, and overall work smarter within and outside the walls of my office.
What is your favorite aspect of this product?
I love the entire file sharing experience on Slack. When I am sharing files and other critical documents with other users , I am able to add vital context and details to the files, thereby reducing the need for too much explanations.
What do you dislike most about this product?
I initially had reservations about Slack turning my messages into a thread , making me have to scroll continuously to find older messages. However , I have now gotten used to it and this is also because Slack's 'search' feature has gotten better and has allowed me find older messages faster by simply searching.
What recommendations would you give to someone considering this product?
Slack is the top communication software product I will recommend to teams.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Harsh G.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Jul 2024
Quickest reliable messaging platform for work!!
Likeliness to Recommend
What differentiates Slack from other similar products?
It has a lot of integrations with apps like outlook which will help in getting the meeting reminder and check the calendar. It also has the workspace option which can use be used to organise better. We can have access management in terms of who can reply to a group or who can start a thread. It has a wide variety of features and constant updates too.
What is your favorite aspect of this product?
Slack has a great app and the seamless integration and sync between device is the best feature. I can always be connected and available on slack, receive updated and reply. Also, we can do calls on slack called huddle which is amazing.
What do you dislike most about this product?
It is the best messaging platform for work, but even the best thing has some flaws and for me I feel there should be an option to pass the tables directly from excel or link google sheets.
What recommendations would you give to someone considering this product?
I would definitely recommend this product owing to its ease of use, wide variety of features and also cross device functionality. This is definitely the best one I've used at work.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
Shahryar F.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jul 2024
East to use and create project groups.
Likeliness to Recommend
What differentiates Slack from other similar products?
I started using Slack back in 2021 when most of my clients were frequently using Slack. It was easy to setup and we can make different channels for different clients on the same workspace
What is your favorite aspect of this product?
Channel Creation and having all clients on one window
What do you dislike most about this product?
Sometimes it becomes difficult for a new user to join a workspace without a pro plan
What recommendations would you give to someone considering this product?
If you are looking to manage your (Project Management System) PMS under one window slack is a good option
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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