Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Heath B.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great communication and collaboration app!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization.

What is your favorite aspect of this product?

Slack is intuitive and easy use to for all of our employees, and is very reliable.

What do you dislike most about this product?

We probably use Slack less than any other platform in our organization and is not as populater as Zoom or Teams. Slack also seems to be a little more expensive for the licenses and fees.

What recommendations would you give to someone considering this product?

Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization. It makes collaboration on projects very easy if you have remote workers or multiple employees across different departments working on a project. Highly recommended!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samson M.

  • Role: Vendor Management
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is nimble and lightweight and is relatively simple to onboard/use, and it keeps us all connected while also providing space to showcase personalities and grow relationships even while working remotely.

What is your favorite aspect of this product?

There is a channel for everything - pets, gardening, video games, cooking, etc.

What do you dislike most about this product?

What I dislike most is that it often overwhelms you with information, making it challenging to keep track of messages and miss out on discussions, as the setup is all over the place. The interface is cluttered, especially for a large team

What recommendations would you give to someone considering this product?

Try it out,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Deepak S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Unleash Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack integrates easily with all sort of productivity tools and platform and has a very clean and use friendly User experience.

What is your favorite aspect of this product?

Slack's advanced search capabilities makes it very easier to search for historical messages and files to retrieve important information.

What do you dislike most about this product?

Slack Bot has very limited usefulness right now but can be used to answer generic queries and setting reminders.

What recommendations would you give to someone considering this product?

Before considering slack, assess your teams collaboration and communication needs carefully considering the size of the team and nature of projects for which it'll be used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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