Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ogunleye A.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

the Uniqueness and unmatched Features

What is your favorite aspect of this product?

the Screen sharing is very seamless and user friendly

What do you dislike most about this product?

document collaboration

What recommendations would you give to someone considering this product?

It is worth every penny spent

Pros

  • Helps Innovate
  • Reliable
  • Continually Improving Product
  • Performance Enhancing

Mohammad T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

It's Fantastic product. User friendly any one

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

User friendly and colour theme

What is your favorite aspect of this product?

Quick response

What do you dislike most about this product?

Nothing from my side

What recommendations would you give to someone considering this product?

It's very good product and user friendly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Archie M.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Slack is a game-changer

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack's focus on channel-based communication is a perfect fit for us.

What is your favorite aspect of this product?

We've hooked it up with a few key tools like our project management software and document sharing platform. Now, updates, files, and critical information can be shared directly within Slack channels.

What do you dislike most about this product?

With so much project chatter happening in Slack, information overload can become a real issue.

What recommendations would you give to someone considering this product?

Slack is a fantastic option. Just be prepared to invest some time in establishing clear channel structures

Pros

  • Helps Innovate
  • Reliable
  • Fair
  • Acts with Integrity

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