What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Heath B.
- Role: Finance
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great communication and collaboration app!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization.
What is your favorite aspect of this product?
Slack is intuitive and easy use to for all of our employees, and is very reliable.
What do you dislike most about this product?
We probably use Slack less than any other platform in our organization and is not as populater as Zoom or Teams. Slack also seems to be a little more expensive for the licenses and fees.
What recommendations would you give to someone considering this product?
Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization. It makes collaboration on projects very easy if you have remote workers or multiple employees across different departments working on a project. Highly recommended!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Samson M.
- Role: Vendor Management
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is nimble and lightweight and is relatively simple to onboard/use, and it keeps us all connected while also providing space to showcase personalities and grow relationships even while working remotely.
What is your favorite aspect of this product?
There is a channel for everything - pets, gardening, video games, cooking, etc.
What do you dislike most about this product?
What I dislike most is that it often overwhelms you with information, making it challenging to keep track of messages and miss out on discussions, as the setup is all over the place. The interface is cluttered, especially for a large team
What recommendations would you give to someone considering this product?
Try it out,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Deepak S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Unleash Collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack integrates easily with all sort of productivity tools and platform and has a very clean and use friendly User experience.
What is your favorite aspect of this product?
Slack's advanced search capabilities makes it very easier to search for historical messages and files to retrieve important information.
What do you dislike most about this product?
Slack Bot has very limited usefulness right now but can be used to answer generic queries and setting reminders.
What recommendations would you give to someone considering this product?
Before considering slack, assess your teams collaboration and communication needs carefully considering the size of the team and nature of projects for which it'll be used.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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