Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Alexander S.

  • Role: Information Technology
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Firing Collaboration with Confidence

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Simplicity of customizing

What is your favorite aspect of this product?

Perfect key shortcuts to files and multiple integrations

What do you dislike most about this product?

When we have too many notifications,it becomes hard to notice urgent ones.

What recommendations would you give to someone considering this product?

This tool is best for all kinds of collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravi R.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Finest product, value for money

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The core feature is the instant messaging capabilities and the option to create bots and forms within the messaging helps with group chats and escalations which is top notch compared to other platforms.

What is your favorite aspect of this product?

The channel creation options for an instant colab or a channel for the entire company it's seamless for us and helps with instant meeting collabs

What do you dislike most about this product?

Devlopment of apps for slack can be made a bit easier needs technical expertise so should include some good templates which can be customized.

What recommendations would you give to someone considering this product?

If you are looking for a secure instant messaging and colab software for your team this is the one to go. One of the best products in the market today.

Pros

  • Trustworthy
  • Saves Time
  • Reliable
  • Performance Enhancing

Winston M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great product with exemplary features set !

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The ease of communicating with your peers and the ability to tag them in groups and personal notifying them of the urgency of the conversation amazes me. The emojis for chat provided are more than anyother vendor in the industry.

What is your favorite aspect of this product?

The feature of connecting with someone over huddle for few mins, sharing your screen and simultaneously taking notes in the canvas thereby saving a considerable amount of time is my favourite feature of slack.

What do you dislike most about this product?

The huddle feature can be improved for better audio and video quality. Also the screen sharing option could be simplified.

What recommendations would you give to someone considering this product?

Slack is the whatsapp of business communication no one can outrun it in terms of the features and capabilities it can handle. One should definitely consider this if he/she thinks of improving business communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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