What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Alexander S.
- Role: Information Technology
- Industry: Machinery
- Involvement: End User of Application
Submitted Jul 2024
Firing Collaboration with Confidence
Likeliness to Recommend
What differentiates Slack from other similar products?
Simplicity of customizing
What is your favorite aspect of this product?
Perfect key shortcuts to files and multiple integrations
What do you dislike most about this product?
When we have too many notifications,it becomes hard to notice urgent ones.
What recommendations would you give to someone considering this product?
This tool is best for all kinds of collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ravi R.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2024
Finest product, value for money
Likeliness to Recommend
What differentiates Slack from other similar products?
The core feature is the instant messaging capabilities and the option to create bots and forms within the messaging helps with group chats and escalations which is top notch compared to other platforms.
What is your favorite aspect of this product?
The channel creation options for an instant colab or a channel for the entire company it's seamless for us and helps with instant meeting collabs
What do you dislike most about this product?
Devlopment of apps for slack can be made a bit easier needs technical expertise so should include some good templates which can be customized.
What recommendations would you give to someone considering this product?
If you are looking for a secure instant messaging and colab software for your team this is the one to go. One of the best products in the market today.
Pros
- Trustworthy
- Saves Time
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Winston M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Great product with exemplary features set !
Likeliness to Recommend
What differentiates Slack from other similar products?
The ease of communicating with your peers and the ability to tag them in groups and personal notifying them of the urgency of the conversation amazes me. The emojis for chat provided are more than anyother vendor in the industry.
What is your favorite aspect of this product?
The feature of connecting with someone over huddle for few mins, sharing your screen and simultaneously taking notes in the canvas thereby saving a considerable amount of time is my favourite feature of slack.
What do you dislike most about this product?
The huddle feature can be improved for better audio and video quality. Also the screen sharing option could be simplified.
What recommendations would you give to someone considering this product?
Slack is the whatsapp of business communication no one can outrun it in terms of the features and capabilities it can handle. One should definitely consider this if he/she thinks of improving business communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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