Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Leander v.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great chat communication software!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Integration possibilities and video calling

What is your favorite aspect of this product?

Fast and reliable

What do you dislike most about this product?

If you have a lot of channels it can get fuzzy

What recommendations would you give to someone considering this product?

Put a good application manager on it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Pushkar D.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great for collaboration but search feature is weak

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Fantastic for instant messaging. Feature set is constantly expanded.

What is your favorite aspect of this product?

Creating domains for across organization.

What do you dislike most about this product?

Lack of notifications when someone reacts to your message. Search is very weak. I cannot quickly find group chats from a few days ago unless I remember exactly who was in that group chat.

What recommendations would you give to someone considering this product?

Great project but lacks some features. I think it's great for big organizations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Commodity Features
  • Less Caring

Jonathan H.

  • Role: Operations
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

great product, easy to use,

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

easily integrates across all devices, best or communication

What is your favorite aspect of this product?

channels, no need for email

What do you dislike most about this product?

can get noisy in certain communities

What recommendations would you give to someone considering this product?

ensure your entire org is on board

Pros

  • Reliable
  • Effective Service
  • Caring
  • Client Friendly Policies

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