What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Leander v.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2024
Great chat communication software!
Likeliness to Recommend
What differentiates Slack from other similar products?
Integration possibilities and video calling
What is your favorite aspect of this product?
Fast and reliable
What do you dislike most about this product?
If you have a lot of channels it can get fuzzy
What recommendations would you give to someone considering this product?
Put a good application manager on it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Pushkar D.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
Great for collaboration but search feature is weak
Likeliness to Recommend
What differentiates Slack from other similar products?
Fantastic for instant messaging. Feature set is constantly expanded.
What is your favorite aspect of this product?
Creating domains for across organization.
What do you dislike most about this product?
Lack of notifications when someone reacts to your message. Search is very weak. I cannot quickly find group chats from a few days ago unless I remember exactly who was in that group chat.
What recommendations would you give to someone considering this product?
Great project but lacks some features. I think it's great for big organizations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Commodity Features
- Less Caring
Please tell us why you think this review should be flagged.
Jonathan H.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2024
great product, easy to use,
Likeliness to Recommend
What differentiates Slack from other similar products?
easily integrates across all devices, best or communication
What is your favorite aspect of this product?
channels, no need for email
What do you dislike most about this product?
can get noisy in certain communities
What recommendations would you give to someone considering this product?
ensure your entire org is on board
Pros
- Reliable
- Effective Service
- Caring
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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