Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Thomas W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Slack is great for team communication!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Biggest thing is how easy it is to use and manage. I was able to set it up in a day and have the team using it the next day.

What is your favorite aspect of this product?

Integrations for document share or automated integration notifications

What do you dislike most about this product?

Cost can be a little high

What recommendations would you give to someone considering this product?

Watch videos and try the free version

Pros

  • Performance Enhancing
  • Fair
  • Helps Innovate
  • Reliable

Suhani G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

more functionality and increase productivity

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack provides easy usage and integration with so many third- party services and application which comes in daily use like google drive , github for workflows.

What is your favorite aspect of this product?

With use of Slack , i am able to share files very easily and document as well . Slack with its in- built bots can easily automate our responses and assist with simple queries.

What do you dislike most about this product?

i often experience notification fatigue in slack due to so many messages so that it make difficult for me to focused and increase productivity.

What recommendations would you give to someone considering this product?

Slack with its easy and simple user interface helps us to easily share files among channel or community and provides security to our conversation as well.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Devesh p.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Super Collab software in company !

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Ease and comfort of usage from mobile as well as pc makes it different from other Collab software. I have personally used Microsoft teams and slacks but slack is better in terms of ease of use and it's user interface. We used for collaboration of projects and it runs perfectly amazing.. Not only that it's audio and video quality and keeping all data in single place make it stand out.

What is your favorite aspect of this product?

I like how easy to use it is and we could able to manage and store seperate things individually like files and links on seperate folders . Channels can be tagged and marked so it can be easily identified.

What do you dislike most about this product?

I do not dislike it anywhere in my usage time . But when I use it for personal use I think time of saving data can be increased in free versions as well but for business usage it is value for money .

What recommendations would you give to someone considering this product?

I would suggest using slack paid version cause it let us keep data stored which we will required later .

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Caring

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