Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shahryar F.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

East to use and create project groups.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I started using Slack back in 2021 when most of my clients were frequently using Slack. It was easy to setup and we can make different channels for different clients on the same workspace

What is your favorite aspect of this product?

Channel Creation and having all clients on one window

What do you dislike most about this product?

Sometimes it becomes difficult for a new user to join a workspace without a pro plan

What recommendations would you give to someone considering this product?

If you are looking to manage your (Project Management System) PMS under one window slack is a good option

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

Kartik s.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

it is easy to understand ,and good video sharing

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It provides user friendly interface and integrates with tools like Google Drive, Trello, GitHub.

What is your favorite aspect of this product?

Slack's ability to seamlessly connect with a wide range of third-party applications and services enhances productivity by allowing users to centralize their workflow

What do you dislike most about this product?

One of the most commonly cited drawbacks of Slack is its notification management. While Slack offers customizable notification settings, the sheer volume of messages in active channels can sometimes be overwhelming.

What recommendations would you give to someone considering this product?

it is a good product to use and to implement for a firm for seamless communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Caring
  • Less Generous
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2024

Easy to integrate with jam software

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

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