Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Deepak S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Unleash Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack integrates easily with all sort of productivity tools and platform and has a very clean and use friendly User experience.

What is your favorite aspect of this product?

Slack's advanced search capabilities makes it very easier to search for historical messages and files to retrieve important information.

What do you dislike most about this product?

Slack Bot has very limited usefulness right now but can be used to answer generic queries and setting reminders.

What recommendations would you give to someone considering this product?

Before considering slack, assess your teams collaboration and communication needs carefully considering the size of the team and nature of projects for which it'll be used.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Yeni O.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

I just work smarter with Slack.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack recently introduced artificial intelligence ( AI ) into my Slack experience and I believe this keeps it paces ahead of similar software products. With Slack AI, I am able to summarize message threads, find specific conversations within message threads faster, get a daily recap of all messages I missed, and overall work smarter within and outside the walls of my office.

What is your favorite aspect of this product?

I love the entire file sharing experience on Slack. When I am sharing files and other critical documents with other users , I am able to add vital context and details to the files, thereby reducing the need for too much explanations.

What do you dislike most about this product?

I initially had reservations about Slack turning my messages into a thread , making me have to scroll continuously to find older messages. However , I have now gotten used to it and this is also because Slack's 'search' feature has gotten better and has allowed me find older messages faster by simply searching.

What recommendations would you give to someone considering this product?

Slack is the top communication software product I will recommend to teams.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Harsh G.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Quickest reliable messaging platform for work!!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It has a lot of integrations with apps like outlook which will help in getting the meeting reminder and check the calendar. It also has the workspace option which can use be used to organise better. We can have access management in terms of who can reply to a group or who can start a thread. It has a wide variety of features and constant updates too.

What is your favorite aspect of this product?

Slack has a great app and the seamless integration and sync between device is the best feature. I can always be connected and available on slack, receive updated and reply. Also, we can do calls on slack called huddle which is amazing.

What do you dislike most about this product?

It is the best messaging platform for work, but even the best thing has some flaws and for me I feel there should be an option to pass the tables directly from excel or link google sheets.

What recommendations would you give to someone considering this product?

I would definitely recommend this product owing to its ease of use, wide variety of features and also cross device functionality. This is definitely the best one I've used at work.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

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