What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Jessica M.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2024
easy and simple to use
Likeliness to Recommend
What differentiates Slack from other similar products?
Its so simple and easy to use and can work with other apps.
What is your favorite aspect of this product?
Adding new people to a group message and choosing at what point/adte to include them.
What do you dislike most about this product?
channel managers not being able to change channel names or add users to private members. Admins not being able to see the names of private channels. Hard to keep old channels and workspace clean.
What recommendations would you give to someone considering this product?
This is a great product and can replace email internally.
Pros
- Enables Productivity
- Continually Improving Product
- Efficient Service
- Caring
Cons
- Charges for Enhancements
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Heath B.
- Role: Finance
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great communication and collaboration app!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization.
What is your favorite aspect of this product?
Slack is intuitive and easy use to for all of our employees, and is very reliable.
What do you dislike most about this product?
We probably use Slack less than any other platform in our organization and is not as populater as Zoom or Teams. Slack also seems to be a little more expensive for the licenses and fees.
What recommendations would you give to someone considering this product?
Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization. It makes collaboration on projects very easy if you have remote workers or multiple employees across different departments working on a project. Highly recommended!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Samson M.
- Role: Vendor Management
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is nimble and lightweight and is relatively simple to onboard/use, and it keeps us all connected while also providing space to showcase personalities and grow relationships even while working remotely.
What is your favorite aspect of this product?
There is a channel for everything - pets, gardening, video games, cooking, etc.
What do you dislike most about this product?
What I dislike most is that it often overwhelms you with information, making it challenging to keep track of messages and miss out on discussions, as the setup is all over the place. The interface is cluttered, especially for a large team
What recommendations would you give to someone considering this product?
Try it out,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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