Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jessica M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

easy and simple to use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its so simple and easy to use and can work with other apps.

What is your favorite aspect of this product?

Adding new people to a group message and choosing at what point/adte to include them.

What do you dislike most about this product?

channel managers not being able to change channel names or add users to private members. Admins not being able to see the names of private channels. Hard to keep old channels and workspace clean.

What recommendations would you give to someone considering this product?

This is a great product and can replace email internally.

Pros

  • Enables Productivity
  • Continually Improving Product
  • Efficient Service
  • Caring

Cons

  • Charges for Enhancements
  • Vendor's Interest First

Heath B.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Great communication and collaboration app!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization.

What is your favorite aspect of this product?

Slack is intuitive and easy use to for all of our employees, and is very reliable.

What do you dislike most about this product?

We probably use Slack less than any other platform in our organization and is not as populater as Zoom or Teams. Slack also seems to be a little more expensive for the licenses and fees.

What recommendations would you give to someone considering this product?

Slack is a great collaboration app that allows collaboration and data sharing across different departments within our organization. It makes collaboration on projects very easy if you have remote workers or multiple employees across different departments working on a project. Highly recommended!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samson M.

  • Role: Vendor Management
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is nimble and lightweight and is relatively simple to onboard/use, and it keeps us all connected while also providing space to showcase personalities and grow relationships even while working remotely.

What is your favorite aspect of this product?

There is a channel for everything - pets, gardening, video games, cooking, etc.

What do you dislike most about this product?

What I dislike most is that it often overwhelms you with information, making it challenging to keep track of messages and miss out on discussions, as the setup is all over the place. The interface is cluttered, especially for a large team

What recommendations would you give to someone considering this product?

Try it out,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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