Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shivani D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Product with great features and bit pricey.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Many features such as it allows to schedule messages. Channels can be mute but still if we want we can receive alerts for a particular thread. Tagging a user.

What is your favorite aspect of this product?

Ease of use and making it very user friendly

What do you dislike most about this product?

needs a little learning curve at the beginning.

What recommendations would you give to someone considering this product?

its a bit pricey but very effective tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Jay J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Great product with lots of features!!!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It is very user friendly and provides great features. Integration with different tools is the key feature

What is your favorite aspect of this product?

Integrating with different tools makes the life easy

What do you dislike most about this product?

feels a little complex at first.

What recommendations would you give to someone considering this product?

can provide more demo or tutorials at the start.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chiru Kumar R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

The most effective tool for communication.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The user interface of the Slack is unbeatable. It has customized themes, and features that makes the application colorful and ease of use. The status of the user can convey a clear message to the other users.

What is your favorite aspect of this product?

Slack's search feature allows users to retrieve relevant past conversations from all channels using specific keywords. Additionally, Slack's seamless integration with third-party applications enables users to connect various apps, after which Slack provides notifications for any updates or changes occurring within those integrated services,

What do you dislike most about this product?

Slack's screenshare feature can be enhanced for the better experience for users. And the history of the calls and meetings can't be tracked in dedicated place in the application.

What recommendations would you give to someone considering this product?

Anyone who wants to communicate within the organization and want to get notified about updates or changes by integrating with multiple third-party applications can be recommended.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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