Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Deepak k.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Dynamic and Efficient

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I love it's real time messaging and channel organization features. Integrate wit wide range of third party apps

What is your favorite aspect of this product?

The ability to organize conversation into specific channels keeps communication focused. Slack file sharing and collaboration tools are highly effective.

What do you dislike most about this product?

Constant notification can become frustrated if not managed properly.

What recommendations would you give to someone considering this product?

Great for organization that rely on multiple tools and need them integrated.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Respectful

Bob Z.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use but missing collaboration components.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Ease of implementation and setup.

What is your favorite aspect of this product?

The short amount of time it takes to bring a new user up to speed on it. It's very straightforward in terms of usage and features.

What do you dislike most about this product?

Lack of a voice module comparable to Microsoft Teams. This is a distinct disadvantage as Teams enhances its IM, file sharing, screen sharing and collaboration features.

What recommendations would you give to someone considering this product?

It's a strong product for small companies and it's ease of implementation makes it worthy of review. The pricing is also very favorable. If you're looking for a more robust product, you might want to look at Microsoft Teams as it's feature set is growing more rapidly but at a higher cost than Slack.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

Rishabh P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Very useful campaign and team management tool!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I have found certain features that make slack so unique and powerful for our marketing campaigns 1) Feature of organising everything into channels so each link file and passwords are kept in seperate channels for easy acess. 2) It has inbuilt video calling feature that made remote working so easy with very less or close to none call drops. 3) Also it has bots and automations that made repeated task easier to do. 4) I like how easy it is to like any other normal chatting app but it can do lot more than chatting. 5) We use it for our professional project management and it has worked amazingly.

What is your favorite aspect of this product?

My favourite feature is ability to create different channels and file sharing seperately on each channels and also video calling through mobile app as well.

What do you dislike most about this product?

In my usage i have found no problem whatsoever , its just that in free version files gets lost after some time so paying is only option which is obvious.

What recommendations would you give to someone considering this product?

I would recommend using mobile application it has benj most convenient thing for me.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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