What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Deepak k.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Dynamic and Efficient
Likeliness to Recommend
What differentiates Slack from other similar products?
I love it's real time messaging and channel organization features. Integrate wit wide range of third party apps
What is your favorite aspect of this product?
The ability to organize conversation into specific channels keeps communication focused. Slack file sharing and collaboration tools are highly effective.
What do you dislike most about this product?
Constant notification can become frustrated if not managed properly.
What recommendations would you give to someone considering this product?
Great for organization that rely on multiple tools and need them integrated.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Respectful
Please tell us why you think this review should be flagged.
Bob Z.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Aug 2024
Easy to use but missing collaboration components.
Likeliness to Recommend
What differentiates Slack from other similar products?
Ease of implementation and setup.
What is your favorite aspect of this product?
The short amount of time it takes to bring a new user up to speed on it. It's very straightforward in terms of usage and features.
What do you dislike most about this product?
Lack of a voice module comparable to Microsoft Teams. This is a distinct disadvantage as Teams enhances its IM, file sharing, screen sharing and collaboration features.
What recommendations would you give to someone considering this product?
It's a strong product for small companies and it's ease of implementation makes it worthy of review. The pricing is also very favorable. If you're looking for a more robust product, you might want to look at Microsoft Teams as it's feature set is growing more rapidly but at a higher cost than Slack.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Rishabh P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Very useful campaign and team management tool!
Likeliness to Recommend
What differentiates Slack from other similar products?
I have found certain features that make slack so unique and powerful for our marketing campaigns 1) Feature of organising everything into channels so each link file and passwords are kept in seperate channels for easy acess. 2) It has inbuilt video calling feature that made remote working so easy with very less or close to none call drops. 3) Also it has bots and automations that made repeated task easier to do. 4) I like how easy it is to like any other normal chatting app but it can do lot more than chatting. 5) We use it for our professional project management and it has worked amazingly.
What is your favorite aspect of this product?
My favourite feature is ability to create different channels and file sharing seperately on each channels and also video calling through mobile app as well.
What do you dislike most about this product?
In my usage i have found no problem whatsoever , its just that in free version files gets lost after some time so paying is only option which is obvious.
What recommendations would you give to someone considering this product?
I would recommend using mobile application it has benj most convenient thing for me.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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