Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Abdullah V.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

The best tool for modern work communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The ability to customize notification settings and set reminders for messages and tasks.

What is your favorite aspect of this product?

Every direct message's canvas and huddle feature. Workflows, task lists, and ease of use are all features.

What do you dislike most about this product?

There is a slight learning curve, but it is tolerable because some of the features are difficult to delete or comprehend.

What recommendations would you give to someone considering this product?

Slack is so easy to use and it's very intuitive. good choice.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service

Jose E.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It allows teams to create dedicated channels for specific projects, topics, or teams.

What is your favorite aspect of this product?

Screen sharing is the best feature

What do you dislike most about this product?

N/A.......

What recommendations would you give to someone considering this product?

Navigate trhougjt the app and use it on all devices you neede it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

April D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

fantastic product!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

user friendly compared to teams

What is your favorite aspect of this product?

can be added to different companies slacks

What do you dislike most about this product?

not applicable

What recommendations would you give to someone considering this product?

ease of use, can add multiple platforms

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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