What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Revanth G.
- Role: Finance
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Aug 2024
Good features
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack differentiates itself from similar products through its user-friendly interface, extensive third-party integrations, and a strong focus on customizable communication and collaboration workflows.
What is your favorite aspect of this product?
My favorite aspect of Slack is its seamless integration with a wide range of tools, making collaboration and workflow automation incredibly efficient.
What do you dislike most about this product?
What I dislike most about Slack is its sometimes overwhelming notifications, which can disrupt focus and productivity if not well managed.
What recommendations would you give to someone considering this product?
Ensure you customize notification settings and explore integrations to tailor Slack to your team's specific workflow needs.
Pros
- Reliable
- Caring
- Client Friendly Policies
- Fair
Please tell us why you think this review should be flagged.
yoko b.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
enables communication between team in real time
Likeliness to Recommend
What differentiates Slack from other similar products?
it is very easy to use
What is your favorite aspect of this product?
the possibility of sharing documents and making calls even with several colleagues at the same time
What do you dislike most about this product?
it is not possible to know whether a colleague has read a message
What recommendations would you give to someone considering this product?
be careful when creating channels
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Milan P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
brilliant product!
Likeliness to Recommend
What differentiates Slack from other similar products?
Customizable Interface, Threaded Conversations and Workflow Builder
What is your favorite aspect of this product?
Threaded conversations are very effective.
What do you dislike most about this product?
Slack’s pricing can add up quickly, especially for large teams or organizations that need advanced features like more integrations, larger file storage, and compliance tools.
What recommendations would you give to someone considering this product?
Slack is great for real-time communication, but if your team needs more structured project management, you might need additional tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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