Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Revanth G.

  • Role: Finance
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Aug 2024

Good features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself from similar products through its user-friendly interface, extensive third-party integrations, and a strong focus on customizable communication and collaboration workflows.

What is your favorite aspect of this product?

My favorite aspect of Slack is its seamless integration with a wide range of tools, making collaboration and workflow automation incredibly efficient.

What do you dislike most about this product?

What I dislike most about Slack is its sometimes overwhelming notifications, which can disrupt focus and productivity if not well managed.

What recommendations would you give to someone considering this product?

Ensure you customize notification settings and explore integrations to tailor Slack to your team's specific workflow needs.

Pros

  • Reliable
  • Caring
  • Client Friendly Policies
  • Fair

yoko b.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

enables communication between team in real time

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

it is very easy to use

What is your favorite aspect of this product?

the possibility of sharing documents and making calls even with several colleagues at the same time

What do you dislike most about this product?

it is not possible to know whether a colleague has read a message

What recommendations would you give to someone considering this product?

be careful when creating channels

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Milan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

brilliant product!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Customizable Interface, Threaded Conversations and Workflow Builder

What is your favorite aspect of this product?

Threaded conversations are very effective.

What do you dislike most about this product?

Slack’s pricing can add up quickly, especially for large teams or organizations that need advanced features like more integrations, larger file storage, and compliance tools.

What recommendations would you give to someone considering this product?

Slack is great for real-time communication, but if your team needs more structured project management, you might need additional tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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