Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Riya D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Tool that helps me enhance my collaboration!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

When I use Slack, I notice how it simplifies communication and collaboration. Slack easily integrates with a wide range of tools and services I already use, such as Google Drive, Trello, and GitHub. Its channel-based organization makes keeping my conversations focused and accessible easy, and the search functionality helps me quickly find important information and past discussions.

What is your favorite aspect of this product?

I really appreciate Slack's versatility in communication. I love how I can flawlessly switch between direct messages and group channels, which makes it easy for me to stay organized and on top of different conversations. The integration with other tools also improves my productivity, allowing me to manage tasks and projects without having to bounce between multiple apps. Overall, Slack's ability to smooth communication and collaboration benefits me to a great extent.

What do you dislike most about this product?

So far, I haven't faced any problem.

What recommendations would you give to someone considering this product?

I would say make use of its organizational features such as creating channels for specific projects or topics and using threads to maintain focused conversations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sayyam M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

A comprehensive review on slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I think the channel based system of slack is the thing which differentiates it.

What is your favorite aspect of this product?

My favourite aspect of slack is channel based system organisation which allows me to create dedicated channels for different topics.

What do you dislike most about this product?

I must say when I join multiple channels it becomes hard for me to use it as notification gets overloaded.

What recommendations would you give to someone considering this product?

I recommend that first you should establish communication guidelines and then customize notification settings accordingly.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Suraj N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use, best in market

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Eae of use.

What is your favorite aspect of this product?

Having groups with colleagues

What do you dislike most about this product?

Huddles sometimes doesn't detect the microphone

What recommendations would you give to someone considering this product?

One of the collaboration tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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