Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

83

Availability and Quality of Training

82

Slack Reviews

  • Role: Public Sector
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2024

Transparent, effective and efficient

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

(Jordi) Shahhan M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Good product with user friendly and good interface

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

Better interface and easy to use

What is your favorite aspect of this product?

Effectiveness and user friendliness

What do you dislike most about this product?

Sometimes lags

What recommendations would you give to someone considering this product?

Good product and worth the cost

Pros

  • Performance Enhancing
  • Effective Service
  • Caring
  • Reliable

Cons

  • Less Inspiring

Radhika M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use and collaborative

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

UI and group chats. Can be used inter companies

What is your favorite aspect of this product?

I can use with clients as well

What do you dislike most about this product?

Nothing much

What recommendations would you give to someone considering this product?

It is good to have

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Fair

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