What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Javier R.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2024
Construction Conversations with Slack!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack isn’t just another messaging app; it’s a hub that ties together all the threads of our daily operations. What sets Slack apart from the countless other communication tools out there is its ability to integrate with almost every other software we use. From linking up with our Google Drive to integrating with project management tools like Trello, Slack has become the place where all our important conversations happen.
What is your favorite aspect of this product?
Slack’s search functionality. Given the sheer volume of messages and documents we handle, being able to quickly search and locate past conversations or files is invaluable. There may be information overload, other than
What do you dislike most about this product?
Maybe information overload. Nothing else.
What recommendations would you give to someone considering this product?
I’d recommend Slack to any company, but particularly to those in industries like ours where coordination between various teams and stakeholders is key. If you’re looking to enhance collaboration and keep your projects running smoothly, Slack is a tool worth investing in.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Anchal B.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Sep 2024
Easy to use Fantastic Feature Easy to interact
Likeliness to Recommend
What differentiates Slack from other similar products?
I like how easy it is to use Slack. Instant messages with team collaboration and integration with some third-party apps like GDrive, Google Calendar, etc.,
What is your favorite aspect of this product?
slack unites the team and and makes the communication and important task addres to everyone.
What do you dislike most about this product?
I have not seen any such feature so far in Slack.
What recommendations would you give to someone considering this product?
I love all the functions, and I easily jump on calls with teammates to fix issues and track conversations with the ability to reply in a thread.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Prithvi R.
- Role: Information Technology
- Industry: Machinery
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Powerful Collaboration Tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out for its intuitive interface, extensive integration ecosystem, and strong focus on real-time communication. Its channel-based structure allows for organized conversations, and the ability to integrate with hundreds of apps and services makes it highly adaptable to various workflows. Slack’s attention to user experience, with features like customizable notifications, emoji reactions, and threaded conversations, also sets it apart from many competitors.
What is your favorite aspect of this product?
My favorite aspect of Slack is its seamless integration with other tools and services. Whether it's project management apps, file storage, or custom bots, the ability to connect Slack with virtually any service makes it a central hub for team communication and productivity.
What do you dislike most about this product?
The thing I dislike most about Slack is its sometimes overwhelming volume of notifications, especially in larger organizations or active channels. While Slack offers some customization for notifications, managing them effectively across multiple channels can be challenging, leading to potential information overload.
What recommendations would you give to someone considering this product?
If you're considering Slack, think about how it will fit into your current workflow and which integrations you’ll need. Take the time to set up channels and notifications thoughtfully to avoid overwhelming your team. It’s also worth considering the cost, especially for larger teams, as the pricing can add up quickly. Start with the free version to see if it meets your needs before committing to a paid plan.
Pros
- Client Friendly Policies
- Efficient Service
- Effective Service
- Generous Negotitation
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Fair
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