Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Simplified communication.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The seamlessness with which Slack connects with other apps I use, is what I perceive to be the most important point of differential between Slack and other messaging services. In the case of my team, we have utilized this strong area of Slack to create automation of small, repetitive tasks in day to day departmental and team operations, thereby expanding on the default capabilities of the Slack platform.

What is your favorite aspect of this product?

Knowing how disorganized conversations via chatting can be, especially within an office environment, I love how Slack organizes my conversations into different channels, making it convenient to keep track of past conversations . The threaded nature of conversations on Slack, its flawless file sharing functionality are other aspects of my Slack experience, which I have come to really cherish.

What do you dislike most about this product?

The major challenge I have got with Slack is mainly around notification management and the potential for distractions. Although, I have found the ' do not disturb ' mode to be helpful for reducing potential distractions, as a result of constant notifications to a large extent , it is still not the perfect solution as of now.

What recommendations would you give to someone considering this product?

Workflow management and enhanced productivity are some of the key benefits, which comes with Slack.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Christopher M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great collaboration tool, focuses on teamwork

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Well, the Freemium model: Offers a free plan for basic use, making it accessible to startups and smaller teams. Integrations: Integrates with a vast range of external tools, allowing customization and workflow automation. Open channels: Encourages information sharing and team knowledge building through public channels. Active community: Fosters a fun and interactive workspace with custom emojis, gifs, and a lively app marketplace. While competitors like Microsoft Teams offer video conferencing strengths, Slack shines in fostering a collaborative and engaging work environment.

What is your favorite aspect of this product?

The channel system: Because you have: Organized discussions: Teams can create channels for specific projects, departments, or even fun topics, keeping conversations on track. Reduced information overload: Users only follow relevant channels, minimizing distractions and allowing them to focus on what matters. Knowledge sharing: Public channels can act as a repository for project information, FAQs, and best practices, fostering team learning. Accessibility: Channels can be private or public, allowing for control over who sees what information

What do you dislike most about this product?

screen sharing

What recommendations would you give to someone considering this product?

A good fit for: Teams that prioritize open communication and collaboration: Businesses that value integrations and workflow automation with various tools. Companies with a remote or hybrid workforce needing a central communication hub. Teams looking for a fun and engaging work environment with a focus on transparency Tips... Establish clear guidelines for channel creation and usage to maintain organization. Integrate the tools your team already uses to maximize efficiency. Utilize features like emojis, polls, and threads to keep conversations engaging

Pros

  • Acts with Integrity
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Commodity Features

Ben R.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product with numerous integration potential!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It has a variety of search options, collaboration options, and integrations with existing products.

What is your favorite aspect of this product?

The integrations are great.

What do you dislike most about this product?

I feel like the mobile notifications could be a bit better as they currently seem a bit delayed/disjointed from the desktop application.

What recommendations would you give to someone considering this product?

Nothing concrete that I can think of at the moment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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