Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Aniruddh B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

"Amazing, feature rich product"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

- it is way more feature rich compared to other players

What is your favorite aspect of this product?

- the ability to add-on apps as per your requirement

What do you dislike most about this product?

- nothing as such. Sometimes the initial set-up is a pain

What recommendations would you give to someone considering this product?

- use the free version extensively and then if it fits your environment, go to the paid version

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Sravan Kumar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

excellent messaging app

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Easy communication for internal employees and external clients. large number of approved apps for integration. guest user accounts.

What is your favorite aspect of this product?

Automation and external connections

What do you dislike most about this product?

huddle is poor performance. we need to try multiple times to make the perfect call

What recommendations would you give to someone considering this product?

If you are looking for a messaging app for internal employees and external clients or users, Slack is perfect.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Alfred N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack is all you need!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I think that the interface and the user experience are so much ahead of time compared to many others, reminiscent of a modern MSN for companies but with all the possibilities that you need to adapt as needed.

What is your favorite aspect of this product?

Slack works a bit like our company's hub and allows all communication to different departments to flow in different forms, which really keeps us hygienic. I really like that.

What do you dislike most about this product?

Would have liked more local support.

What recommendations would you give to someone considering this product?

Slack is an incredibly good choice if you are looking for a system that will streamline your communication but at the same time make it more efficient in a smooth way.

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Client Friendly Policies

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