Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ara S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Robustness

What is your favorite aspect of this product?

Speed and UI

What do you dislike most about this product?

Call quality

What recommendations would you give to someone considering this product?

I will reccomend it

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Generous Negotitation
  • Transparent

Swati S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Best team management tool

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack provides a high level security which would make any organizations feel safe to buy this tool.

What is your favorite aspect of this product?

It as ha very intuitive and user friendly interface.

What do you dislike most about this product?

I haven't cam across anything which I could dislike though call drop issue arises time to time which could be worked on and fixed.

What recommendations would you give to someone considering this product?

I would highly recommend this to middles and large scale organization.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Nutritionist Rangoli J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Good tool to get alerts and escalation for support

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack distinguishes itself through seamless integration with a vast array of third-party apps, fostering a unified workspace where teams can consolidate tools and workflows. Its channel-based organization enhances clarity and collaboration, promoting focused discussions in public or private channels. The platform's intuitive interface, customizable features, and robust search capabilities streamline communication and information retrieval

What is your favorite aspect of this product?

Alerts, escalations, notifications helps us alot in getting right contacts for our support issues

What do you dislike most about this product?

One potential drawback of Slack is its potential for information overload due to constant notifications and messages. Managing notifications effectively can be challenging, leading to distractions and reduced productivity. Additionally, while integrations are powerful, managing multiple integrations and keeping track of permissions and settings can become cumbersome for larger teams.

What recommendations would you give to someone considering this product?

Consider Slack if you value seamless integration of tools, organized communication through channels, and robust collaboration features. Ensure you set clear notification preferences to manage information flow effectively. Explore its customization options to tailor the workspace to your team's needs, and leverage its community for support and best practices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Security Protects

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