Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sshvin K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Centralised Collaboration Hub

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Ability to search past conversations and files ensuring no important information is lost.

What is your favorite aspect of this product?

Seamless integrations with other apps making it central hub for managing workflows.

What do you dislike most about this product?

Only small improvement to be done on storage capability.

What recommendations would you give to someone considering this product?

All collaboration is simplified on real-time communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Avineet A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Great instant collaboration tool

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Ease of integration with other applications and easy to invite members outside the organization for collaboration like vendors

What is your favorite aspect of this product?

Easy to collaborate with peers and vendors and share resources instantly from anywhere

What do you dislike most about this product?

Can. Exile too cluttered and not manageable. Video and audio calling is not seamless

What recommendations would you give to someone considering this product?

Use when you need to collaborate with people outside your organization in a secure way

Pros

  • Effective Service
  • Saves Time
  • Fair
  • Acts with Integrity

Cons

  • Inhibits Innovation

Lawrence P.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

No Hindrance in Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

One place of all tools and channels regardless of stakeholders' timezones.

What is your favorite aspect of this product?

Simplified usability and data security.

What do you dislike most about this product?

This has worked out on my side.

What recommendations would you give to someone considering this product?

Real-time collaboration app,try and see.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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