Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

sangeetha G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Great product for everyday communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Huddle is a great feature. Both individual and group huddles come in handy and are a quick way to work with folks who are remote

What is your favorite aspect of this product?

Slack huddle is my favorite and use it on day to day basis. Also integration with other applications like jira, pagerduty makes it an indispensible tool for organizations these days

What do you dislike most about this product?

Nothing at the moment. Features like jamboard would be great add ons though

What recommendations would you give to someone considering this product?

Mandatory tool for companies with remote employees. It really helps bridge the geo constraints

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Almara W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack was a really cool app with personal features

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack had a really smooth interface and I enjoyed the features.

What is your favorite aspect of this product?

The access to file sharing and integration with Zoom, Salesforce, Zoom info etc

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Nothing at the moment

Anirudh J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

"Multiple Screen Sharing", "Searchable History"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

1) Slackbot 2) User-Friendly Interface 3) Notifications 4) Ecosystem

What is your favorite aspect of this product?

Support multiple screen share at a time which increases the productivity.

What do you dislike most about this product?

Constant notifications which can lead to information overload and make it challenging to focus on important tasks.

What recommendations would you give to someone considering this product?

1) Evaluate your needs 2) Manage notifications 3) Plan your channels

Pros

  • Efficient Service
  • Respectful
  • Acts with Integrity
  • Reliable

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