Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Anirudh J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

"Multiple Screen Sharing", "Searchable History"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

1) Slackbot 2) User-Friendly Interface 3) Notifications 4) Ecosystem

What is your favorite aspect of this product?

Support multiple screen share at a time which increases the productivity.

What do you dislike most about this product?

Constant notifications which can lead to information overload and make it challenging to focus on important tasks.

What recommendations would you give to someone considering this product?

1) Evaluate your needs 2) Manage notifications 3) Plan your channels

Pros

  • Efficient Service
  • Respectful
  • Acts with Integrity
  • Reliable

Sravan Kumar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

excellent messaging app

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Easy communication for internal employees and external clients. large number of approved apps for integration. guest user accounts.

What is your favorite aspect of this product?

Automation and external connections

What do you dislike most about this product?

huddle is poor performance. we need to try multiple times to make the perfect call

What recommendations would you give to someone considering this product?

If you are looking for a messaging app for internal employees and external clients or users, Slack is perfect.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Suraj N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use, best in market

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Eae of use.

What is your favorite aspect of this product?

Having groups with colleagues

What do you dislike most about this product?

Huddles sometimes doesn't detect the microphone

What recommendations would you give to someone considering this product?

One of the collaboration tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Slack Comparisons