Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shivam S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Easy to use for beginners like me

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its real-time communication feature

What is your favorite aspect of this product?

Its fast speed of messaging

What do you dislike most about this product?

Its genuine cost, this product price should be high according to me.

What recommendations would you give to someone considering this product?

Use gently and with care if you are a beginner

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Saurabh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Features and compatibility with other products in market

What is your favorite aspect of this product?

Collaboration

What do you dislike most about this product?

GUi is little raw

What recommendations would you give to someone considering this product?

Its great product for team collaboration

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Ashish G.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Excellent Product for massaging and communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Not sure about other product .but its very easy in user and excellent support and easy management .

What is your favorite aspect of this product?

Creating multiple Chanell, Clear and super voice call quality ,, very easy to integrate with applications, screen sharing is super

What do you dislike most about this product?

Nothing except some time slowness

What recommendations would you give to someone considering this product?

A complete massaging solution, easy in integration ,almost all business need can be full filled

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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