Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shashank Shekhar S.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fabulous product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

intuitive interface, robust app integrations, and advanced search capabilities

What is your favorite aspect of this product?

Ipowerful app integrations ,automation capabilities ,streamline workflows effortlessly.

What do you dislike most about this product?

Nothing at this point of time

What recommendations would you give to someone considering this product?

They should definitely go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kevan B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Enjoying with Slack!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I can change my notifications, colors, and other settings to fit my preferences.

What is your favorite aspect of this product?

Interface is very easy to use that is my favorite thing.

What do you dislike most about this product?

Nothing, I like everything.

What recommendations would you give to someone considering this product?

I recommend it to everyone

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Angel Obianuju O.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

How it enables teams to effectively communicate and create sub groups for seamless interactions.

What is your favorite aspect of this product?

The structure of the various groups.

What do you dislike most about this product?

The Ui is a bit complicated

What recommendations would you give to someone considering this product?

To ensure it's been used with individuals in IT, or at least have an understanding of the tech space

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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