Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Amira E.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Great for collaboration, but can get overwhelming.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

its seamless integration with a wide range of third-party tools, creating a central hub for team communication and collaboration.

What is your favorite aspect of this product?

Its user-friendly interface, customizable channels, and robust messaging features, including threads and direct messaging, make it easier for teams to stay organized.

What do you dislike most about this product?

the overwhelming volume of notifications, especially in larger teams, which can become difficult to manage without setting up extensive notification preferences.

What recommendations would you give to someone considering this product?

Start by using the free plan to see if it meets your needs before upgrading to a paid plan.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Julie G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Forging Connections: Slack Keeps Us in Sync.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has become more than just a messaging platform for us; it’s the virtual office where everything happens. What sets it apart is its ability to bring structure to chaos. Channels, threads, and integrations ensure we’re not drowning in emails or scrambling to find information.

What is your favorite aspect of this product?

The integrations are where Slack really shines. We’ve connected it with tools like Asana for project tracking and Zoho CRM for sales updates. When a lead moves closer to conversion, Slack notifies the marketing team so we can adjust our strategies accordingly. The cherry on top is the ability to share large files, like product specs or creative assets, directly in channels without clogging inboxes.

What do you dislike most about this product?

Nothing at all.

What recommendations would you give to someone considering this product?

Slack has fundamentally improved how we operate as a team. It’s not just about speed—it’s about clarity and alignment. When we’re planning a campaign tied to a specific production run, everyone from design to sales knows what’s happening, when, and why. This transparency has saved us from costly mistakes and ensured our efforts are always in sync with the company’s goals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Arun P.

  • Role: Human Resources
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Nothing as such

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Productivity

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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