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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Amira E.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2025
Great for collaboration, but can get overwhelming.
Likeliness to Recommend
What differentiates Slack from other similar products?
its seamless integration with a wide range of third-party tools, creating a central hub for team communication and collaboration.
What is your favorite aspect of this product?
Its user-friendly interface, customizable channels, and robust messaging features, including threads and direct messaging, make it easier for teams to stay organized.
What do you dislike most about this product?
the overwhelming volume of notifications, especially in larger teams, which can become difficult to manage without setting up extensive notification preferences.
What recommendations would you give to someone considering this product?
Start by using the free plan to see if it meets your needs before upgrading to a paid plan.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Please tell us why you think this review should be flagged.
Julie G.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2025
Forging Connections: Slack Keeps Us in Sync.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has become more than just a messaging platform for us; it’s the virtual office where everything happens. What sets it apart is its ability to bring structure to chaos. Channels, threads, and integrations ensure we’re not drowning in emails or scrambling to find information.
What is your favorite aspect of this product?
The integrations are where Slack really shines. We’ve connected it with tools like Asana for project tracking and Zoho CRM for sales updates. When a lead moves closer to conversion, Slack notifies the marketing team so we can adjust our strategies accordingly. The cherry on top is the ability to share large files, like product specs or creative assets, directly in channels without clogging inboxes.
What do you dislike most about this product?
Nothing at all.
What recommendations would you give to someone considering this product?
Slack has fundamentally improved how we operate as a team. It’s not just about speed—it’s about clarity and alignment. When we’re planning a campaign tied to a specific production run, everyone from design to sales knows what’s happening, when, and why. This transparency has saved us from costly mistakes and ensured our efforts are always in sync with the company’s goals.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Arun P.
- Role: Human Resources
- Industry: Construction
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Fantastic product
Likeliness to Recommend
What differentiates Slack from other similar products?
Nothing as such
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Productivity
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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