Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Jonathan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Efficient team messaging and collaboration.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Offers a wide range of integrations with other software and platforms, as well as customizable notification settings for each channel or conversation.

What is your favorite aspect of this product?

Its intuitive user interface and powerful integrations make it easy for teams to stay connected and productive.

What do you dislike most about this product?

It can become overwhelming to manage a large number of channels and conversations, and its notifications can be distracting if not managed properly.

What recommendations would you give to someone considering this product?

Slack: Take the time to set up your channels and notification settings properly to avoid feeling overwhelmed, and explore the wide range of integrations available to make the most of the software. Also, having some consensus on the types of channels, naming conventions, and maintaining a list of "must-join" channels for the company, departments, and teams can really expedite the onboarding process for new employees learning the company culture and communication expectations.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Haibis Johan C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Slack helped us to elevate communications

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Our business needed a tool to standardize and centralize all communication between employees. This restricted the use of emails and prevented conversations and exchanges of confidential company information or marketing projects and information, or stock information, from being disseminated for free. Slack was preferred, it became the company's internal communication tool, it centralized communication and made it more agile, as well as efficient, Slack proved to be very modern and attractive, employees like to use it.

What is your favorite aspect of this product?

Slack is modern, clean and has a friendly interface that helps make messaging communication less overwhelming and frequent, employees spend many hours in Slack and its interface makes the journey lighter and more enjoyable. Apps for mobile devices are not simple adaptations of websites that work in a basic way, instead, they are complete, robust and utilize the full functionality of each mobile system. Slack has numerous add-ons and integrations that make it look like a modern tool, among them is the Giphy add-on that allows you to insert reaction GIFs into your conversations just with keywords.

What do you dislike most about this product?

Apparently, Slack performs a bit better on a computer than on a Windows computer. It is somewhat confusing, it could be simplified and also the search could be made easier and faster. In others, it is difficult to find the word you are looking for.

What recommendations would you give to someone considering this product?

If you want to centralize, standardize your internal communication, give it more agility and security, Slack is an excellent option, its implementation is quick and easy, employees like to use it, so if your company has an average number of employees or has branches in different locations, or if you need an internal communication tool, Slack is an opportunity. Slack simplifies communication between company employees, therefore, it helps to streamline other company procedures, thus increasing employee productivity. Slack is also a pleasant and attractive program for employees, who prefer it.

Pros

  • Reliable
  • Trustworthy
  • Inspires Innovation
  • Caring

Brian B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Solid and dependable core messaging app

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easiest to integrate third-party applications into

What is your favorite aspect of this product?

Product integration

What do you dislike most about this product?

File sharing

What recommendations would you give to someone considering this product?

Be sure to tie other third-party apps into it where possible

Pros

  • Saves Time
  • Client Friendly Policies
  • Security Protects
  • Reliable

Cons

  • Leverages Incumbent Status
  • Less Friendly Negotiation

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